Editor’s note: The original blog post was published in June 2015. We’ve since opened an office in Singapore, which made it possible for us to launch 24/5 customer service.
One of Smartly’s most valuable unique selling points is our quick and responsive support. As the company's customer base grows, we need to find ways to be able to maintain the high quality and fast response rates that our clients need - even improve them. Skype chats are no longer an option at our scale.