View All Open Positions

Customer Success Manager (Japanese speaking)

Position Details
Location Singapore
Commitment Permanent
Team Customer Success

Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?

We're looking for a dynamic Customer Success Manager to join us, as part of our growing Enterprise Customer Success team, in our mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation.

As a Customer Success Manager at Smartly.io, you will manage a growing book of business in Japan and drive adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. You function as the crucial link between customers, partners like Facebook, and our Product and Engineering teams. You look forward to being part of a team of Humble Hungry Hunters dedicated to helping customers grow and get the most value out of their social advertising, delivering world-class support, challenging the status quo and building solutions for business needs and outcomes.

>> Learn more about our company culture and how we work at smartly.io/culturehandbook

We're definitely looking for you, if you...

  • Possess 3+ years of relevant experience in a customer success or similar customer-facing function within a SaaS ad tech company.
  • Have strong knowledge of social advertising (Facebook, Pinterest, Snapchat etc).
  • Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals.
  • Have a results-driven mentality, with a bias for action and collaboration.
  • Are able to explain complex concepts clearly and translate data into insights.
  • Have strong spoken and written communication skills in Japanese and English.
  • Are able and willing to travel for meetings, conferences and industry events.

As a Customer Success Manager at Smartly.io, you will...

  • Act as the main point of contact for customers in the assigned territory to deliver an exceptional customer experience and ensure they get the most value out of their social advertising.
  • Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals.
  • Become an expert in the Smartly.io platform and social advertising in general so as to be able to continuously solve problems for customers and provide best practices and consultative advice.
  • Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering.
  • Be the voice of customers to inform our sales process and product roadmap.
  • Build and manage strong relationships with customers as well as partners like Facebook and Pinterest.
  • Help Smartly.io build a world-class Customer Success organization; contribute to build a library of knowledge that differentiates us from competitors and helps win and retain customers, optimize existing processes within the company and actively enhance all Customer Success initiatives.

 

#LI-SL1 #LI-Hybrid

 

Meet Smartly.io

Bringing brands and people together smartly. We are building a platform that combines media buying, creative, and data to automate every step of digital advertising.

We manage 4B€ in ad spend and serve more than 700 brands worldwide, including eBay, Uber and TechStyle. Our technology liberates marketers from manual work and allows them to focus on what matters. 

As a fast-paced growth company, Smartly.io offers opportunities to maximize your learning and amplify your impact. With colleagues from 68 nationalities, you'll work in a collaborative and inclusive environment built on a culture of trust, transparency, and feedback. Join our global team of over 650 Smartlies in reshaping the future of marketing. Learn more at smartly.io/careers and smartly.io/our-leadership-and-culture.

We are a hybrid workplace where Smartlies have the flexibility to work at the office, from home, or a bit of both. We also offer programs for short-term remote work globally. 

We are currently running fully remote recruitment processes due to the global pandemic. Read more here.

 

Reasonable accommodation for people with disabilities

Smartly.io is committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our job application procedures and working environment. If you need assistance or have any questions please contact us at accommodations@smartly.io.

Apply

Customer Success Manager (Japanese speaking)

Open Positions

59 positions open for applications.

Sales Enablement Manager

Sales Enablement

Permanent

New York

Talent Acquisition Partner

Talent Acquisition

Permanent

London

Fullstack Engineer (Node.js/TypeScript)

Research & Development

Permanent

Helsinki

Lead Software Engineer (Data Science)

Research & Development

Permanent

Berlin

Lead Software Engineer (Data Science)

Research & Development

Permanent

Helsinki

Graphic Designer

Creative

Helsinki

Senior Backend Engineer (Node.js/TypeScript)

Research & Development

Permanent

Finland

Senior Backend Engineer (Node.js/TypeScript)

Research & Development

Permanent

Helsinki

Customer Solutions Engineer

Technical Solutions

Permanent

San Francisco

Customer Solutions Engineer

Technical Solutions

Permanent

New York

Visual Designer

Product Design

Permanent

Helsinki

Graphic Designer (Contract)

Creative

Contract

Philippines

Senior Visual Designer

Product Design

Permanent

Helsinki

Senior Account Executive

Sales Enterprise

Permanent

New York

Backend Engineer (Reporting Infrastructure)

Research & Development

Permanent

Berlin

Backend Engineer (Reporting Infrastructure)

Research & Development

Permanent

Helsinki

Fullstack Engineer (Creative Template Editor)

Research & Development

Permanent

Berlin

Frontend Engineer (Creative Template Editor)

Research & Development

Permanent

Berlin

Account Executive

Sales Enterprise

Permanent

São Paulo

Enterprise Sales Development Representative

Sales Development

Permanent

London

Senior Account Executive

Sales Enterprise

Permanent

Chicago

Enterprise Sales Development Representative

Sales Development

Permanent

New York

Marketing Science Partner

Performance

Permanent

Chicago

Marketing Science Partner

Performance

Permanent

San Francisco

Senior Account Executive

Sales Enterprise

Permanent

Austin

Marketing Science Partner

Performance

Permanent

Los Angeles

Marketing Science Partner

Performance

Permanent

New York

Paid Social Media Manager

Managed Services

Permanent

London

Data Analyst, Business and Product Analytics

Data Analytics

Permanent

Berlin

Data Analyst, Business and Product Analytics

Data Analytics

Permanent

Helsinki

Paid Social Media Manager - Philippines (Contract)

Managed Services

Philippines

Customer Success Manager - Central Europe

Customer Success

Permanent

Berlin

Support Solutions Engineer

Support Operations

Helsinki

Paid Social Media Manager

Managed Services

Permanent

São Paulo

Customer Success Manager (Japanese speaking)

Customer Success

Permanent

Sydney

Product Design Director

Product Management & Design

Permanent

Berlin

Senior Fullstack Engineer (Creative/Media Asset Storage)

Product Engineering

Permanent

Helsinki

Senior Fullstack Engineer (Node/Typescript)

Product Engineering

Permanent

Helsinki

Senior Fullstack Engineer (Node/Typescript)

Product Engineering

Permanent

Berlin

Frontend Engineer (Creative Template Editor)

Product Engineering

Permanent

Helsinki

Client Partner (Customer Success) - Ad-Lib.io

Ad-Lib.io

Austin

Client Partner (Customer Success) - Ad-Lib.io

Ad-Lib.io

Boston

Regional Sales Manager - Ad-Lib.io

Ad-Lib.io

Full-time

Berlin

Customer Success Manager, Paid Social

Customer Success

Permanent

Amsterdam

Customer Success Associate

Customer Success

São Paulo

Product Design Director

Product Management & Design

Permanent

Helsinki

Fullstack Engineer (Creative/Media Asset Storage)

Product Engineering

Permanent

Berlin

Fullstack Engineer (Creative Template Editor)

Product Engineering

Permanent

Helsinki

Customer Success Manager, Paid Social

Customer Success

Permanent

Berlin

FP&A and Revenue Ops Business Partner (Customer Success & Partnerships)

Finance

London

Enterprise Sales Manager

Sales Enterprise

Permanent

Paris

Customer Success Manager (Japanese speaking)

Customer Success

Permanent

Singapore

Client Partner

Ad-Lib.io

Permanent

Sydney

Senior Fullstack Engineer (Creative/Media Asset Storage)

Product Engineering

Permanent

Berlin

Fullstack Engineer (Creative/Media Asset Storage)

Product Engineering

Permanent

Helsinki

Fullstack Engineer (Node/Typescript)

Product Engineering

Permanent

Berlin

Fullstack Engineer (Node/Typescript)

Product Engineering

Permanent

Helsinki

Client Partner (Customer Success) - Ad-Lib.io

Ad-Lib.io

New York

Customer Success Manager

Customer Success

Full-time

São Paulo