View All Open Positions

Customer Success Manager, Paid Social

Position Details
Location Berlin
Commitment Permanent
Team Customer Success
Do you enjoy having responsibility over an entire market to manage and grow? Are you motivated by working closely with customers solving their online marketing strategy challenges? Do you take pride in helping your customers succeed and constantly looking for opportunities to upsell?

As a Customer Success Manager at Smartly.io, you'll take ownership of your own customers from first week on, give consultative advice, scope and drive successful product trials and drive customer engagement. You function as the crucial link between customers, Facebook, Pinterest and Snapchat and our product development team. You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own target market, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.

This role is part of our Europe West Customer Success team and focuses on the Benelux market.
>> Learn more about our company culture and how we work at smartly.io/culturehandbook and
>> Check out why our customers choose us at www.smartly.io/why-smartly
 

We're definitely looking for you, if you...

  • Have relevant experience in a customer success or similar customer-facing function.
  • Have a good undrestanding of social advertising (Facebook, Pinterest, Snapchat, TikTok, Youtube).
  • Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals.
  • Have a results-driven mentality, with a bias for action and collaboration.
  • Are able to explain complex concepts clearly and translate data into insights.
  • Have strong spoken and written communication skills in English.
  • Are able and willing to travel for meetings, conferences and industry events.

As a Customer Success Manager at Smartly.io, you will...

  • Manage and nurture your own customer accounts through day to day communication and online marketing expertise.
  • Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work. 
  • Take full ownership and responsibility of growing and managing your own target market and develop vertical expertise (e.g. e-commerce, travel, classified, mobile apps, etc).
  • Develop and maintain excellent knowledge and skills for Smartly.io tool and paid social advertising in general so that you're constantly able to solve customers' problems.
  • Build, manage and develop strong relationships with customers and Facebook, Pinterest and Snapchat.
  • Collaborate with customers, Smartly.io Customer Success Managers and product development team to maintain the quick feedback loop.
#LI-SL1 #LI-Hybrid

 

Meet Smartly.io

Bringing brands and people together smartly. We are building a platform that combines media buying, creative, and data to automate every step of digital advertising.

We manage 4B€ in ad spend and serve more than 700 brands worldwide, including eBay, Uber and TechStyle. Our technology liberates marketers from manual work and allows them to focus on what matters. 

As a fast-paced growth company, Smartly.io offers opportunities to maximize your learning and amplify your impact. With colleagues from 68 nationalities, you'll work in a collaborative and inclusive environment built on a culture of trust, transparency, and feedback. Join our global team of over 650 Smartlies in reshaping the future of marketing. Learn more at smartly.io/careers and smartly.io/our-leadership-and-culture.

We are a hybrid workplace where Smartlies have the flexibility to work at the office, from home, or a bit of both. We also offer programs for short-term remote work globally. 

We are currently running fully remote recruitment processes due to the global pandemic. Read more here.

 

Reasonable accommodation for people with disabilities

Smartly.io is committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our job application procedures and working environment. If you need assistance or have any questions please contact us at accommodations@smartly.io.

Apply

Customer Success Manager, Paid Social

Open Positions

58 positions open for applications.

Visual Designer

Product Design

Permanent

Helsinki

Customer Success Manager - Central Europe

Customer Success

Permanent

Berlin

Enterprise Sales Development Representative

Sales Development

Permanent

New York

Enterprise Sales Development Representative

Sales Development

Permanent

London

Marketing Science Partner

Performance

Permanent

San Francisco

FP&A and Revenue Ops Business Partner (Customer Success & Partnerships)

Finance

London

Enterprise Sales Manager

Sales Enterprise

Permanent

Paris

Senior Backend Engineer (Node.js/TypeScript)

Research & Development

Permanent

Finland

Senior Fullstack Engineer (Creative/Media Asset Storage)

Research & Development

Permanent

Berlin

Frontend Engineer (Creative Template Editor)

Research & Development

Permanent

Berlin

Frontend Engineer (Creative Template Editor)

Research & Development

Permanent

Helsinki

Fullstack Engineer (Creative Template Editor)

Research & Development

Permanent

Berlin

Graphic Designer (Contract)

Creative

Contract

Philippines

Regional Sales Manager - Ad-Lib.io

Ad-Lib.io

Full-time

Berlin

Customer Success Manager

Customer Success

Full-time

São Paulo

Email Marketing Specialist (Contract)

Marketing

Fixed Term (Fixed Term)

Chicago

Graphic Designer

Creative

Helsinki

Customer Solutions Engineer

Technical Solutions

Permanent

San Francisco

Senior Visual Designer

Product Design

Permanent

Helsinki

Paid Social Media Manager

Managed Services

Permanent

London

Sales Enablement Manager

Sales Enablement

Permanent

New York

Support Solutions Engineer

Support Operations

Helsinki

Senior Account Executive

Sales Enterprise

Permanent

Chicago

Marketing Science Partner

Performance

Permanent

Chicago

Marketing Science Partner

Performance

Permanent

New York

Paid Social Media Manager

Managed Services

Permanent

São Paulo

Senior Backend Engineer (Node.js/TypeScript)

Research & Development

Permanent

Helsinki

Client Partner

Ad-Lib.io

Permanent

Sydney

Product Design Director

Product Design

Permanent

Berlin

Product Design Director

Product Design

Permanent

Helsinki

Data Analyst, Business and Product Analytics

Data Analytics

Permanent

Berlin

Fullstack Engineer (Node.js/TypeScript)

Research & Development

Permanent

Helsinki

Senior Fullstack Engineer (Node/Typescript)

Research & Development

Permanent

Helsinki

Senior Fullstack Engineer (Node/Typescript)

Research & Development

Permanent

Berlin

Fullstack Engineer (Node/Typescript)

Research & Development

Permanent

Berlin

Fullstack Engineer (Node/Typescript)

Research & Development

Permanent

Helsinki

Client Partner (Customer Success) - Ad-Lib.io

Ad-Lib.io

Austin

Client Partner (Customer Success) - Ad-Lib.io

Ad-Lib.io

New York

Workplace Experience Specialist (Fixed term/part time)

Operations

Fixed Term (Fixed Term)

Berlin

Customer Solutions Engineer

Technical Solutions

Permanent

New York

Account Executive

Sales Enterprise

Permanent

São Paulo

Senior Account Executive

Sales Enterprise

Permanent

New York

Senior Account Executive

Sales Enterprise

Permanent

Austin

Marketing Science Partner

Performance

Permanent

Los Angeles

Customer Success Manager, Paid Social

Customer Success

Permanent

Amsterdam

Customer Success Manager, Paid Social

Customer Success

Permanent

Berlin

Customer Success Associate

Customer Success

São Paulo

Lead Software Engineer (Data Science)

Research & Development

Permanent

Berlin

Lead Software Engineer (Data Science)

Research & Development

Permanent

Helsinki

Paid Social Media Manager - Philippines (Contract)

Managed Services

Philippines

Data Analyst, Business and Product Analytics

Data Analytics

Permanent

Helsinki

Senior Fullstack Engineer (Creative/Media Asset Storage)

Research & Development

Permanent

Helsinki

Fullstack Engineer (Creative/Media Asset Storage)

Research & Development

Permanent

Berlin

Fullstack Engineer (Creative/Media Asset Storage)

Research & Development

Permanent

Helsinki

Fullstack Engineer (Creative Template Editor)

Research & Development

Permanent

Helsinki

Client Partner (Customer Success) - Ad-Lib.io

Ad-Lib.io

Boston

Backend Engineer (Reporting Infrastructure)

Research & Development

Permanent

Berlin

Backend Engineer (Reporting Infrastructure)

Research & Development

Permanent

Helsinki