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Client Partner - Ad-Lib.io

Position Details
Location London
Commitment
Team Ad-Lib.io

Meet Ad-Lib.io 

Ad-Lib.io is a Smartly.io company that provides the leading next-generation creative optimization platform for marketers at the world's largest brands. We connect creative and media workflows using intelligent automation, making it easy and fast to produce and optimize relevant ad creative across all digital channels. These ads are 60% more cost-efficient to produce, according to Ad-Lib.io's customers which include 10 of the top 30 global brands.

Smartly.io acquired Ad-Lib.io in January 2022 to advance Smartly.io's cross-channel reach from social to now include dynamic creative optimization across programmatic, CTV and the entire Google ecosystem. Smartly.io is supporting Ad-Lib.io in recruiting and wants to offer all applicants the possibility to apply also for Ad-Lib.io's open roles.

The Client Partner will be responsible for developing customer relationships that promote customer satisfaction and growth. This role will work closely with customers to ensure adoption of the platform, promote usage and ensure overall satisfaction with the products and services purchased by the customer. The role will also help customers plan and understand the best ways to utilise Ad-Lib's software platform based on the customer’s business needs or business plans and educate customers on the flexibility and capabilities of their software.

As a Client Partner at Ad-Lib.io you will...

  • Develop and foster healthy relationships with client sponsors - drive Ad-Lib advocacy.
  • Drive visibility of Ad-Lib’s success/value proposition with client executive management (C-Suite).
  • Be comfortable upselling additional hours, concepts required to support the client.
  • Own renewal conversations preserving gross revenue and manage upsell opportunities to drive growth in net renewal revenue.
  • Grow revenue and scope of work with existing customers.
  • Build and improve client’s knowledge and usage of Ad-Lib.
  • Build data-driven creative strategies.
  • Build and maintain meaningful relationships with external senior stakeholders (clients, media agencies, Google and Facebook reps).
  • Work with Customer Success Managers, Onboarding, Project Managers and other internal teams to onboard clients and deliver amazing campaigns.
  • Align customer objectives to a success roadmap, advise on digital creative best practices and ensure executive alignment to drive organisational maturity.

We're looking for you if you...

  • Have several years of industry experience (programmatic, MarTech/AdTech, media agency or digital marketing).
  • Have passion for customer service and relationship building. Desire to thrive in a fast-paced, constantly changing, results driven work environment.
  • Know how to navigate an org and drive change management in fast paced environment.
  • Have excellent communication and networking skills.
  • Can translate complicated concepts into simple terms.
  • Are organized and skilled in project management.
  • Are driven to make your mark on the industry and progress quickly.
  • Are customer and team-focused, motivated, and values honesty and integrity.

#LI-SL #LI-Hybrid

 

Meet Smartly.io

Bringing brands and people together smartly. We are building a platform that combines media buying, creative, and data to automate every step of digital advertising.

We manage 4B€ in ad spend and serve more than 700 brands worldwide, including eBay, Uber and TechStyle. Our technology liberates marketers from manual work and allows them to focus on what matters. 

As a fast-paced growth company, Smartly.io offers opportunities to maximize your learning and amplify your impact. With colleagues from 62 nationalities, you'll work in a collaborative and inclusive environment built on a culture of trust, transparency, and feedback. Join our global team of over 800 Smartlies in reshaping the future of marketing. Learn more at smartly.io/careers and smartly.io/our-leadership-and-culture.

We are a hybrid workplace where Smartlies have the flexibility to work at the office, from home, or a bit of both. We also offer programs for short-term remote work globally. 

We are currently running fully remote recruitment processes due to the global pandemic. Read more here.

 

Reasonable accommodation for people with disabilities

Smartly.io is committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our job application procedures and working environment. If you need assistance or have any questions please contact us at accommodations@smartly.io.

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Client Partner - Ad-Lib.io

Open Positions

54 positions open for applications.

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