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Customer Success Manager

Position Details
Location São Paulo
Commitment Full-time
Team Customer Success

***PLEASE SUMBIT YOUR APPLICATION/RESUME IN ENGLISH***
 
Do you enjoy having responsibility over an entire market to manage and grow? Are you motivated by working closely with customers solving their online marketing strategy challenges? Do you take pride in helping your customers succeed and constantly looking for opportunities to up-sell?
 
As a Customer Success Manager at Smartly.io, you?ll take ownership of your own customers from week one, give consultative advice, scope and lead successful product trials and drive customer engagement. You'll function as the crucial link between customers, Facebook, and our product development team. You'll get a seat in the cutting edge, fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own target market, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.

As a Customer Success Manager at Smartly.io, you will...

  • Manage and nurture your own customer accounts through day to day communication and online marketing expertise
  • Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work
  • Take full ownership and responsibility of growing and managing your own target market and develop vertical expertise (e.g. e-commerce, travel, classified, mobile apps, etc.)
  • Develop and maintain excellent knowledge and skills of the Smartly.io tool and Facebook advertising in general so that you?re constantly able to solve customer problems
  • Build, manage and develop strong relationships with customers and Facebook
  • Collaborate with customers, Smartly.io Customer Success Managers and the product development team to maintain the quick feedback loop

We're definitely looking for you, if you...

  • Are driven to combine the work of managing your own customers, solving their online marketing challenges and building long-term relationships
  • Have 3-5 years of account management experience in B2B SaaS businesses or corresponding agencies, preferably in the online marketing domain
  • Have great communication skills to be able explain complex concepts clearly and efficiently and give consultative advices to help customers grow their performance
  • Have professional spoken and written English plus fluency in Portuguese. Spanish fluency is a plus!
  • Are able and willing to travel for meetings, conferences and industry events
     

 

Meet Smartly.io

Bringing brands and people together smartly. We are building a platform that combines media buying, creative, and data to automate every step of digital advertising.

We manage 2.5B€ in ad spend and serve more than 650 brands worldwide, including eBay, Uber and TechStyle. Our technology liberates marketers from manual work and allows them to focus on what matters. 

As a fast-paced growth company, Smartly.io offers opportunities to maximize your learning and amplify your impact. With colleagues from 62 nationalities, you'll work in a collaborative and inclusive environment built on a culture of trust, transparency, and feedback. Join our global team of over 600 Smartlies in reshaping the future of marketing. Learn more at smartly.io/careers and smartly.io/our-leadership-and-culture.

We are currently running fully remote recruitment processes due to the global pandemic. Read more here.

Reasonable accommodation for people with disabilities

Smartly.io is committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our job application procedures and working environment. If you need assistance or have any questions please contact us at accommodations@smartly.io.

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