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Customer Success Manager (fixed-term)

Position Details
Location London
Commitment
Team
Are you motivated by working closely with customers solving their online marketing strategy challenges? Do you take pride in helping your customers succeed and constantly looking for opportunities to grow business and your own expertise?
 
We're looking for a parental leave cover for a 12 months fixed term employment with the possibility of permanent hire. As a Customer Success Manager at Smartly.io, you’ll take ownership of your own portfolio of customers, act as a strategic advisor, scope out and drive successful product solutions and strengthen customer engagement. You'll work as a part of our UK Customer Success team and function as the crucial link between customers, our platform partners and our product development team. You'll get a seat at the cutting edge of the fast-paced and ever-evolving online marketing industry, which will allow you to play a crucial role in growing and nurturing the UK market, managing relationships with advanced enterprise advertisers, and scaling the operations of an ambitious growth company.
 
>> Would you like to work in a flat, transparent company with real opportunities to have an impact on the future of its business? Have a look at how we practice transparency at https://www.smartly.io/blog/extreme-transparency-in-practice 
 
>> Learn more about our company culture and how we work at smartly.io/culturehandbook 

We're definitely looking for you, if you...

  • Are driven to combine the work of managing your own customers, solving their online marketing challenges and building long-term relationships.
  • Have experience in account management experience in B2B SaaS businesses or corresponding agencies, preferably in the online marketing domain.
  • Have great communication skills to be able to explain complex concepts clearly and efficiently and give consultative advice to help customers grow their performance.
  • Have professional spoken and written English.
  • Are able and willing to travel for meetings, conferences and industry events.
  • Creative skills are a huge plus!

As a Customer Success Manager at Smartly.io, you will...

  • Manage and nurture your own customer accounts through day to day communication and online marketing expertise.
  • Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work.
  • Take full ownership and responsibility of growing and managing your own target market and develop vertical expertise (e.g. e-commerce, travel, classified, mobile apps, etc).
  • Develop and maintain excellent knowledge and skills for Smartly.io tool and Facebook, Pinterest and Snapchat advertising in general so that you’re constantly able to solve customers’ problems.
  • Build, manage and develop strong relationships with customers and Facebook, Pinterest and Snapchat.
  • Collaborate with customers, Smartly.io Customer Success Managers and product development team to maintain the quick feedback loop.

#LI-SL1 #LI-Hybrid

 

 

Meet Smartly.io

Bringing brands and people together smartly. We are building a platform that combines media buying, creative, and data to automate every step of digital advertising.

We manage 4B€ in ad spend and serve more than 700 brands worldwide, including eBay, Uber and TechStyle. Our technology liberates marketers from manual work and allows them to focus on what matters. 

As a fast-paced growth company, Smartly.io offers opportunities to maximize your learning and amplify your impact. With colleagues from 62 nationalities, you'll work in a collaborative and inclusive environment built on a culture of trust, transparency, and feedback. Join our global team of over 800 Smartlies in reshaping the future of marketing. Learn more at smartly.io/careers and smartly.io/our-leadership-and-culture.

We are a hybrid workplace where Smartlies have the flexibility to work at the office, from home, or a bit of both. We also offer programs for short-term remote work globally. 

We are currently running fully remote recruitment processes due to the global pandemic. Read more here.

 

Reasonable accommodation for people with disabilities

Smartly.io is committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our job application procedures and working environment. If you need assistance or have any questions please contact us at accommodations@smartly.io.

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Customer Success Manager (fixed-term)

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