We're hiring a Customer Success Manager for Viralspace: one of the first 4 CSMs and one of the first 20 employees in our business line. At Viralspace, Customer Success is instrumental to helping customers realize the value of our products through all stages of the customer lifecycle, from onboarding through renewal. You'll build lasting relationships with our enterprise customers and ensure that they continuously make the most of Viralspace. You'll guide customers through onboarding and work cross-functionally with our labeling and engineering teams to get the product set up. You'll also work with our product team to bring customer feedback into our product roadmap, and play a key strategic role in shaping our internal processes.
As an early member of our Customer Success team, you have the opportunity to shape our processes and define how we work with our clients. We’re looking for a resourceful self-starter who loves building relationships and can flex into an "onboarding specialist" role.
As our founding CSM, you will play a unique role: you'll shape our internal processes and help us develop our Customer Success and Onboarding Specialist teams. We're looking for someone with established customer success experience who can build processes and teams, and potentially manage others within a year. If you get excited by the opportunity to join a fast-paced team and shape our company's customer success processes, this role will be a great fit!
This role is based in Chicago or San Francisco, although we have a flexible hybrid work policy.
At Viralspace, you'll be joining a nimble startup backed by a much more established company. We're a Bay Area-based startup that came out of Stanford and operated independently since 2019. We recently joined forces with Smartly.io, the leading social advertising tool, to lead their creative optimization efforts. Viralspace will remain a fully independent business line backed by all of the incredible resources, talents, and customers of Smartly. It's an exciting time to join as our customer base will grow exponentially!
The #1 factor that drives performance for digital ads is the creative, yet the creative decision-making process today is based on little more than guesswork. At Viralspace, we're changing that by using AI to help marketers make data-driven decisions about their ad creative. We use computer vision to tag millions of features across a brand's past ads, then present insights in a variety of AI-based software tools. Marketing teams at companies like TechStyle, Philips, and Ogilvy are our customers.
Smartly is on a mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation. They have an established suite of ad buying and creative template tools loved by 700+ clients (across over $4.5B ad spend!), and are starting to move into creative optimization with Viralspace. Smartly is based in Helsinki but has satellite offices across the US, including San Francisco, where this role is based.
We care about compensating our employees fairly and creating an environment where you can learn and grow your career. As part of Smartly, we get to offer all of the incredible benefits that they have, including: