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Director of Customer Success APAC

Position Details
Location Singapore
Commitment Full-time
Team Customer Success

At Smartly.io we help advertisers make beautifully effective ads by automating every step of social advertising to unlock greater performance and creativity.  We are disrupting the social advertising landscape sitting at the forefront of a seismic shift in the way marketers communicate with consumers and prospects while redefining the customer journey experience as they engage with brands.  Given our incredible growth we need a highly motivated and experienced  individual to lead our APAC Customer Success team.  

 

We are now looking for a Director of Customer Success in our Singapore office. Together with your team you will be responsible for millions of dollars of Smartly revenue. You will be the direct manager of the CS team lead as well as the more senior members of the CS team. 

 

You will be an important driving force in rethinking the Customer Success function for the future to ensure that we can effectively help our customers grow and onboard our new services and platform offerings. The Director of Customer Success APAC reports to the Global VP of Customer Success who is based in the US.

As the Director of Customer Success APAC, you will?

 

  • Ensure high quality customer experience to new and existing customers 
  • Build strategic relationships and position yourself as a trusted advisor to key customers
  • Maximize employee engagement and skills development within their teams 
  • Improve platform and services adoption rate and minimize customer and revenue churn
  • Identify and take action on bottlenecks and areas of improvement within customer success teams
  • Collaborate with regional VP of Sales and other relevant teams across the company 
  • Ensure Smartly.io values are built deep into daily behaviour of the people in the regional offices
  • Collaborate as part of global customer success leadership team to align and solve bottlenecks in a scalable way 

 

We are looking for you if you have?

 

  • 10+ or more years experience working in Customer Success related role, preferably at a SaaS company
  • 7+ years experience in leading teams within global SaaS and/or marketing automation industries
  • Successful track record working with large, multinational enterprise accounts
  • Experience building a team and training others on commercial and technical product skills
  • Good understanding of social advertising and Smartly.io product
  • Bachelor?s Degree 
  • A master?s degree (or equivalent) in marketing, business, computer science, or a technological/international field

#LI-NH1

 

Meet Smartly.io

Bringing brands and people together smartly. We are building a platform that combines media buying, creative, and data to automate every step of digital advertising.

We manage 2.5B€ in ad spend and serve more than 650 brands worldwide, including eBay, Uber and TechStyle. Our technology liberates marketers from manual work and allows them to focus on what matters. 

As a fast-paced growth company, Smartly.io offers opportunities to maximize your learning and amplify your impact. With colleagues from 62 nationalities, you'll work in a collaborative and inclusive environment built on a culture of trust, transparency, and feedback. Join our global team of over 450 Smartlies in reshaping the future of marketing. Learn more at smartly.io/careers and smartly.io/our-leadership-and-culture.

Reasonable accommodation for people with disabilities

Smartly.io is committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our job application procedures and working environment. If you need assistance or have any questions please contact us at accommodations@smartly.io.

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Director of Customer Success APAC

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