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Gerente de Éxito del Cliente

Position Details
Location São Paulo
Commitment Full-time
Team Customer Success

***POR FAVOR, ENVÍE SU SOLICITUD/CURRÍCULUM EN INGLÉS***
 
¿Te gusta tener la responsabilidad de gestionar y hacer crecer todo un mercado? ¿Te motiva trabajar estrechamente con los clientes resolviendo sus retos de estrategia de marketing online? ¿Se siente orgulloso de ayudar a sus clientes a tener éxito y de buscar constantemente oportunidades de venta mas?
 
Como Gerente de Éxito del Cliente en Smartly.io, usted tomará la propiedad de sus propios clientes desde la primera semana, dar asesoramiento consultivo, el alcance y dirigir las pruebas de productos de éxito y conducir el compromiso del cliente. Funcionarás como enlace crucial entre los clientes, Facebook y nuestro equipo de desarrollo de productos. Tendrás un puesto en el sector del marketing online, de vanguardia y de ritmo rápido, lo que te permitirá aprender muy rápido sobre el crecimiento y el fomento de tu propio mercado objetivo, la gestión de las relaciones con los clientes con grandes anunciantes y la ampliación de las operaciones de una empresa de crecimiento ambicioso.

Como Gerente de Éxito del Cliente en Smartly.io, usted...

  • Gestionar y nutrir sus propias cuentas de clientes a través de la comunicación diaria y la experiencia en marketing online
  • Trabajar estrechamente con los clientes para perfeccionar su estrategia de marketing online y resolver rápidamente los problemas de los anunciantes, incluyendo los presupuestos de escala, el rendimiento de la campaña y el trabajo manual
  • Asumir la plena propiedad y responsabilidad del crecimiento y la gestión de su propio mercado objetivo y desarrollar una experiencia vertical (por ejemplo, comercio electrónico, viajes, anuncios clasificados, aplicaciones móviles, etc.)
  • Desarrollar y mantener un excelente conocimiento y habilidades de la herramienta Smartly.io y de la publicidad en Facebook en general para poder resolver constantemente los problemas de los clientes
  • Construir, gestionar y desarrollar relaciones sólidas con los clientes y con Facebook
  • Colaborar con los clientes, los gestores de éxito del cliente de Smartly.io y el equipo de desarrollo del producto para mantener el bucle de retroalimentación rápida

Definitivamente te estamos buscando si...

  • Te motiva combinar el trabajo de gestión de tus propios clientes, resolviendo sus retos de marketing online y construyendo relaciones a largo plazo
  • Tienes entre 3 y 5 años de experiencia en gestión de cuentas en empresas B2B SaaS o en agencias correspondientes, preferiblemente en el ámbito del marketing online
  • Tener grandes habilidades de comunicación para poder explicar conceptos complejos de forma clara y eficiente y dar consejos consultivos para ayudar a los clientes a aumentar su rendimiento
  • Tener un inglés profesional hablado y escrito, además de dominar el portugués. La fluidez en español es un plus.
  • Estar dispuesto a viajar para asistir a reuniones, conferencias y eventos del sector
     

#LI-MD

 

Meet Smartly.io

Bringing brands and people together smartly. We are building a platform that combines media buying, creative, and data to automate every step of digital advertising.

We manage 2.5B€ in ad spend and serve more than 650 brands worldwide, including eBay, Uber and TechStyle. Our technology liberates marketers from manual work and allows them to focus on what matters. 

As a fast-paced growth company, Smartly.io offers opportunities to maximize your learning and amplify your impact. With colleagues from 62 nationalities, you'll work in a collaborative and inclusive environment built on a culture of trust, transparency, and feedback. Join our global team of over 600 Smartlies in reshaping the future of marketing. Learn more at smartly.io/careers and smartly.io/our-leadership-and-culture.

We are a hybrid workplace where Smartlies have the flexibility to work at the office, from home, or a bit of both. We also offer programs for short-term remote work globally. 

We are currently running fully remote recruitment processes due to the global pandemic. Read more here.

Reasonable accommodation for people with disabilities

Smartly.io is committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our job application procedures and working environment. If you need assistance or have any questions please contact us at accommodations@smartly.io.

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Gerente de Éxito del Cliente

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