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Customer Solutions Engineer

Position Details
Location San Francisco
Commitment Permanent
Team Technical Solutions

Are you either a developer who's itching to work closely with customers or a business expert with a programming hobby and ambition towards product development? Good. We need your help in scaling our product and business.

As a Customer Solutions Engineer at Smartly.io, you put your technical problem solving skills to use, and unleash your drive for learning fast and teaching others. You work with the largest and most advanced performance marketers in the world at the cutting edge of the online marketing industry. You predict and solve customers' technical bottlenecks, develop our product, and add to your own technical skillset constantly. You rather work through experimenting and testing than play by ready-made rules. You constantly think in terms of scripts and spend some time automating rather than completing tasks manually time after time.

As a Customer Solutions Engineer at Smartly.io you will...

  • Act as a technical resource and product knowledge expert on Smartly for our most strategic clients and partners
  • Oversee large-scale technical projects that are highly technical & cross-functional
  • Collaborate with external & internal stakeholders (Data Science, Product, Compliance, Marketing, Customer Experience, Engineering, etc.) to gather technical requirements and define objectives
  • Scope, plan, build and test features and integrations with customers and share your findings with product management
  • Debug errors and go through code to solve problems, e.g. dig through the database to find root causes for customers' problems. Address repeating needs with scripts
  • Develop online technical marketing strategies and convey technical requirements needed with the world's largest online advertisers
  • Liaise with product, engineering, and CS teams, understanding when there are opportunities to productize features and ensure feedback goes to the product team when there are opportunities
  • Assist and train teammates in understanding and solving technical issues
  • Constantly expand your technical knowledge to stay on top of the latest technology

We're definitely looking for you, if you...

  • Are driven to combine the work of managing customers and solving complex problems with code
  • Have previous experience in development, either professionally or through hobby projects
  • Are familiar with the main Internet protocols and file formats
  • Are able and willing to travel for meetings, conferences and industry events
  • Have an interest in online marketing

Perks & Benefits…

  • Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
  • Flexible in-office, hybrid, & remote work options depending on role 
  • Generous healthcare packages & mental health benefits
  • Monthly wellness benefit and learning reimbursement opportunities 
  • 401K plus matching & equity grants for all new Smartlies
  • Volunteer time off days & company donation matching opportunities 
  • Computer (MAC or PC), phone with plan, & Bose headphones 
  • And so much more…

#LI-BAILEY



 

Meet Smartly.io

Bringing brands and people together smartly. We are building a platform that combines media buying, creative, and data to automate every step of digital advertising.

We manage 4B€ in ad spend and serve more than 700 brands worldwide, including eBay, Uber and TechStyle. Our technology liberates marketers from manual work and allows them to focus on what matters. 

As a fast-paced growth company, Smartly.io offers opportunities to maximize your learning and amplify your impact. With colleagues from 68 nationalities, you'll work in a collaborative and inclusive environment built on a culture of trust, transparency, and feedback. Join our global team of over 650 Smartlies in reshaping the future of marketing. Learn more at smartly.io/careers and smartly.io/our-leadership-and-culture.

We are a hybrid workplace where Smartlies have the flexibility to work at the office, from home, or a bit of both. We also offer programs for short-term remote work globally. 

We are currently running fully remote recruitment processes due to the global pandemic. Read more here.

 

Reasonable accommodation for people with disabilities

Smartly.io is committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our job application procedures and working environment. If you need assistance or have any questions please contact us at accommodations@smartly.io.

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Customer Solutions Engineer

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