Customer Success Manager
Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?
We’re looking for a dynamic Customer Success Manager to join us, as part of our growing Enterprise Customer Success team, in our mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation.
In this role, you will manage a growing book of business and drive adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. You function as the crucial link between customers, partners like Facebook, Pinterest and Snapchat, and our Product Development teams. You will be delivering first-class support, challenging the status quo and building solutions for business needs and outcomes.
As a Customer Success Manager at Smartly.io you will...
- Act as the main point of contact for customers to deliver an exceptional customer experience and ensure they get the most value out of their social advertising
- Become a specialist in the Smartly.io platform and social advertising in general so as to be able to continuously solve problems for customers and provide best practices and consultative advice
- Build and foster strong relationships with customers as well as partners like Facebook and Pinterest
- Be the voice of customers to inform our sales process and product roadmap
- Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering
- Help Smartly.io build a world-class Customer Success organization; contribute to build a library of knowledge that differentiates us from competitors and helps win and retain customers, optimize existing processes within the company and actively enhance all Customer Success initiatives
We are looking for you if you...
- Possess 3+ years of relevant experience in a customer success or similar customer-facing function
- Have advanced knowledge of social advertising (Facebook, Pinterest, Snapchat etc)
- Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals
- Have a results-driven mentality, with a bias for action and collaboration
- Are able to explain complex concepts clearly and translate data into insights
- Have strong spoken and written communication skills
- Are able and willing to travel for meetings, conferences and industry events (when possible)
#LI-MD
Meet Smartly.io
Smartly.io combines the power of media automation, creative agility, and advertising intelligence in a next generation digital advertising platform.
We serve marketers across the largest media platforms, including Facebook, Instagram, Snap, Pinterest, TikTok, and Google. We manage about $4B in ad spend and help 700+ brands worldwide, including eBay, Uber, and TechStyle. Our technology and outstanding customer service help brands to reach and engage their audiences, and scale their results.
We offer growth-minded people opportunities to make an impact in a fast-paced, collaborative and inclusive environment built on a culture of trust, transparency, and feedback. You’ll work with a team of 650+ Smartlies, representing 60+ nationalities. We operate in 13 countries across 24 locations.
At Smartly.io, you can enjoy the freedom to harmonize work and personal life. On top of flexible hours, we offer a hybrid workplace where Smartlies can choose to work at the office, from home, or a bit of both. As a global, hybrid organization, we are mindful to collaborate in ways that allow everyone, everywhere to be productive and feel included.
Join our global team to reshape the future of digital marketing!
Learn more at smartly.io/careers and smartly.io/careers/life-at-smartly.