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Product Designer - Customer Onboarding Journey

Position Details
Location Helsinki
Commitment Full-time
Team Product Design

A first impression can work wonders as we all know. That is the reason that Smartly is looking for a Product Designer to work on our customer onboarding journey. We want to ensure that the first impression guides customers through the Aha moment journey to lifelong happy customers of Smartly. 

As a Product Designer in our Cross-Channel Product Group, you will contribute to our suite of products that add value across advertising channels. Instead of focusing on a single channel, you’ll build products that help our customers, the world’s biggest brands, manage their advertising across multiple online advertising channels. 


You will work collaboratively with your team and other teams in the company to let customers discover our value offerings like campaign management, visual reporting, optimization and automation features, external data integrations, image and video template editors, content management and team collaboration capabilities. To ensure our vision of helping brands manage their vast marketing portfolios effectively, while understanding what works for their audiences and their business.

What we offer you...

  • Possibility to lead the design for this new product team at Smartly.io.
  • A chance to hit the ground running. There's a wide variety of different challenges to be solved by the Design Team: from developing brand-spanking new features from scratch to harmonizing our UX patterns across the product. 
  • If you're interested in working closely with customers, you'll have an opportunity to work with some of the most advanced online marketers out there. Some of them use Smartly.io 8 hours a day, every day! 
  • Relocation support, competitive salary and benefits.

What will be your responsibilities...

  • Designing products and features that are fast to discover and easy to learn, providing value to customers as early as possible.
  • Building and iterating on an enjoyable UI/UX.
  • Interacting directly with our customers to validate your proposed design solutions. 
  • Collaborating with a cross-functional team of Developers, Product Managers and other Designers to continue building and scaling our design systems.  
  • Delivering a great, end-to-end user experience for all customers, from tech-savvy power users to less advanced, small-scale operators.

What we are looking for...

  • You feel confident owning the design process end-to-end, from collecting product requirements internally and from end users, to prototyping, to delivering high-fidelity designs and working closely with engineers to bring your solutions to life.
  • You're passionate about the entire product discovery process, conducting UX research and customer interviews, as well as working closely with Product Managers to define the future of the product. 
  • Experience with SaaS, Enterprise software, Data Management / Visualization or  Ad Tech is a plus.

During the interview process we are very eager to learn more about your skillset by taking a look at your previous projects. Please prepare yourself to present your work and design decisions for us if we move forward with you in the recruitment process.

Also, you can check what our CEO Kristo and Product Managers think about the importance of our UX.

Have a look at our design principles and how we're building a design process at Smartly.io.

At the office, fully remote or a bit of both - it's your choice!

Smartly.io offers lots of flexibility to harmonize work and personal life. Along with flexible hours you can choose to work at the office, fully remotely, or a bit of both. Our teams operate in ways that are productive and inclusive regardless of where Smartlies are physically located.

For the moment, our Product & Engineering Team is located in Finland and Germany, with physical offices in Helsinki and Berlin and fully remote Smartlies living anywhere in the two countries. Smartlies can also work from other countries for 30 or 60 days a year.

#LI-NH1 #LI-Hybrid

 

Meet Smartly.io

Bringing brands and people together smartly. We are building a platform that combines media buying, creative, and data to automate every step of digital advertising.

We manage 2.5B€ in ad spend and serve more than 650 brands worldwide, including eBay, Uber and TechStyle. Our technology liberates marketers from manual work and allows them to focus on what matters. 

As a fast-paced growth company, Smartly.io offers opportunities to maximize your learning and amplify your impact. With colleagues from 62 nationalities, you'll work in a collaborative and inclusive environment built on a culture of trust, transparency, and feedback. Join our global team of over 650 Smartlies in reshaping the future of marketing. Learn more at smartly.io/careers and smartly.io/our-leadership-and-culture.

We are a hybrid workplace where Smartlies have the flexibility to work at the office, from home, or a bit of both. We also offer programs for short-term remote work globally. 

We are currently running fully remote recruitment processes due to the global pandemic. Read more here.

Reasonable accommodation for people with disabilities

Smartly.io is committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our job application procedures and working environment. If you need assistance or have any questions please contact us at accommodations@smartly.io.

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Product Designer - Customer Onboarding Journey

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