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Senior Customer Solutions Engineer

Position Details
Location San Francisco
Commitment Full-time
Team Technical Solutions

Are you either a developer who's itching to work closely with customers or a business expert with a programming hobby and ambition towards product development? Good. We need your help in scaling our product and business.

As a Senior Customer Solutions Engineer at Smartly.io, you put your technical problem solving skills to use, and unleash your drive for learning fast and teaching others. You work with the largest and most advanced performance marketers in the world at the cutting edge of the online marketing industry. You predict and solve customers' technical bottlenecks, develop our product, and add to your own technical skillset constantly. You rather work through experimenting and testing than play by ready-made rules. You constantly think in terms of scripts and spend some time to automate rather than completing tasks manually time after time.

>> Check out what other Senior/ Tech AMs think about their role:

smartly.io/blog/want-to-future-proof-your-career-try-technical-account-management

>> Learn more about our company culture and how we work at smartly.io/culturehandbook

We're definitely looking for you, if you...

  • Are driven to combine the work of managing customers and solving complex problems with code.
  • Have previous experience in development, either professionally or through hobby projects. You should be familiar with the main Internet protocols and file formats.
  • Have fluent spoken and written English (fluency in other major languages is a plus but not required).
  • Are able and willing to travel for meetings, conferences and industry events (when international travel resumes).
  • Have an interest in online marketing.

As a Senior Customer Solutions Engineer at Smartly.io you will...

  • Support our Sales and Customer teams with your technical knowledge and skills.
  • Interface with client's marketing and technical teams.
  • Build and test features and integrations with your customers and share your findings with product management. 
  • Debug errors and go through code to solve problems, e.g. dig through the database to find out root causes for customers' problems. Address repeating needs with scripts.
  • Plan online marketing strategies and corresponding technical requirements together with the world's largest online advertisers.
  • Work closely with our partner's engineering teams, from Facebook to Snapchat and Pinterest. 
  • Assist and train your teammates in understanding and solving technical issues.
  • Constantly expand your own technical knowledge to stay on top of the latest technology.

#LI-BAILEY #LI-Hybrid

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Senior Customer Solutions Engineer

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