View All Open Positions

Senior Customer Success Manager

Position Details
Location Los Angeles
Commitment Full-time
Team Customer Success
 
Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?
 
We're looking for a dynamic Senior Customer Success Manager to join us, as part of our growing Enterprise Customer Success team, in our mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation.
 
In this role, you will manage a growing book of business and drive adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. You function as the crucial link between customers, partners like Facebook, Pinterest and Snapchat, and our Product Development teams. You will be delivering first-class support, challenging the status quo and building solutions for business needs and outcomes.
 
Though we are operating fully remotely while we navigate the current public health climate, this role will ultimately be located in our California office.

As a Senior Customer Success Manager at Smartly.io you will...

  • Act as the main point of contact for customers to deliver an exceptional customer experience and ensure they get the most value out of their social advertising
  • Become a specialist in the Smartly.io platform and social advertising in general so as to be able to continuously solve problems for customers and provide best practices and consultative advice
  • Build and foster strong relationships with customers as well as partners like Facebook and Pinterest
  • Be the voice of customers to inform our sales process and product roadmap
  • Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering
  • Help Smartly.io build a world-class Customer Success organization; contribute to build a library of knowledge that differentiates us from competitors and helps win and retain customers, optimize existing processes within the company and actively enhance all Customer Success initiatives

We are looking for you if you...

  • Possess 5+ years of relevant experience in a customer success or similar customer-facing function
  • Have advanced knowledge of social advertising (Facebook, Pinterest, Snapchat etc)
  • Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals
  • Have a results-driven mentality, with a bias for action and collaboration
  • Are able to explain complex concepts clearly and translate data into insights
  • Have strong spoken and written communication skills
  • Are able and willing to travel for meetings, conferences and industry events (when possible)
  • Experience in creative / graphic design is a plus
  • Legal right to work in the US

  

Meet Smartly.io

Bringing brands and people together smartly. We are building a platform that combines media buying, creative, and data to automate every step of digital advertising.

We manage 2.5B€ in ad spend and serve more than 650 brands worldwide, including eBay, Uber and TechStyle. Our technology liberates marketers from manual work and allows them to focus on what matters. 

As a fast-paced growth company, Smartly.io offers opportunities to maximize your learning and amplify your impact. With colleagues from 62 nationalities, you'll work in a collaborative and inclusive environment built on a culture of trust, transparency, and feedback. Join our global team of over 450 Smartlies in reshaping the future of marketing. Learn more at smartly.io/careers and smartly.io/our-leadership-and-culture.

Reasonable accommodation for people with disabilities

Smartly.io is committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our job application procedures and working environment. If you need assistance or have any questions please contact us at accommodations@smartly.io.

Apply

Senior Customer Success Manager

Open Positions

96 positions open for applications.

Customer Success Manager, Paid Social

Customer Success

Full-time

Amsterdam

Customer Success Manager, Paid Social

Customer Success

Full-time

Berlin

Sales Engineer

Sales

Full-time

Singapore

Senior Solutions Engineer

Technical Solutions

Full-time

Helsinki

Events Marketing Manager

Marketing

Full-time

New York

Fullstack Developer (Greenfield Product)

Engineering

Full-time

Berlin

Fullstack Developer (Greenfield Product)

Engineering

Full-time

Helsinki

Group Product Manager, Cross-Platform Group

Product Management

Full-time

Helsinki

Paid Social Media Associate

Managed Services

Full-time

Singapore

Technical Support Engineer (Tier3)

Service Operations

Full-time

Helsinki

Product Designer (Creative Product)

Product Design

Full-time

Helsinki

Enterprise Sales Development Representative (French speaking)

Sales Development

Full-time

London

Enterprise Sales Development Representative (German speaking)

Sales Development

Full-time

Berlin

Enterprise Sales Manager - UK

Sales

Full-time

London

Frontend Engineer (Design Systems)

Engineering

Full-time

Berlin

Frontend Engineer (Design Systems)

Engineering

Full-time

Helsinki

Data Scientist (Creative Insights)

Data Science

Full-time

Helsinki

Fullstack Javascript Developer (NodeJS/React)

Engineering

Full-time

Helsinki

Fullstack Developer (Creative/Media Creation Workflows)

Engineering

Full-time

Helsinki

Enterprise Sales Manager - Germany

Sales

Full-time

Berlin

Accounts Payable Specialist

Finance

Full-time

Helsinki

Backend Developer (Image & video rendering)

Engineering

Full-time

Helsinki

Customer Success Manager, Paid Social

Customer Success

Full-time

Helsinki

Senior Customer Solutions Engineer

Customer Success

Full-time

Berlin

Customer Solutions Engineer

Customer Success

Full-time

Berlin

Customer Solutions Engineer

Customer Success

Full-time

London

Paid Social Media Manager

Managed Services

Full-time

Helsinki

Fullstack Developer (Creative Insights and Testing)

Engineering

Full-time

Helsinki

Finance Specialist

Finance

Full-time

Helsinki

Enterprise Sales Development Representative (French speaking)

Sales Development

Full-time

Berlin

Customer Success Manager, Paid Social (Spanish or Italian Speaking)

Customer Success

Full-time

Berlin

Fullstack Javascript Developer (NodeJS/React)

Engineering

Full-time

Berlin

Fullstack Developer (Creative/Media Asset Storage)

Engineering

Full-time

Berlin

Customer Success Manager, Paid Social

Customer Success

Full-time

London

Customer Success Manager (SaaS)

Customer Success

Full-time

Sydney

Customer Success Manager, Paid Social (French Speaking)

Customer Success

Full-time

Berlin

Customer Success Manager, Paid Social (German Speaking)

Customer Success

Full-time

Berlin

Customer Solutions Engineer

Customer Success

Full-time

Helsinki

Paid Social Media Associate

Managed Services

Full-time

Helsinki

Senior Accountant - Group Finance

Finance

Full-time

Helsinki

Revenue Strategy and Operations Manager

Sales Operations

Full-time

Helsinki

Fullstack Developer (Pinterest)

Engineering

Full-time

Helsinki

Senior Fullstack Developer (Core Platform Services)

Engineering

Full-time

Helsinki

Enterprise Sales Development Representative (French speaking)

Sales Development

Full-time

Paris

Engineering Director, Infrastructure

Engineering Leadership

Full-time

Helsinki

Fullstack Developer (Creative/Media Creation Workflows)

Engineering

Full-time

Berlin

Fullstack Developer (Creative/Media Asset Storage)

Engineering

Full-time

Helsinki

Customer Success Manager, Paid Social (French Speaking)

Customer Success

Full-time

Paris

Creative Production Manager

Creative

Full-time

Berlin

Creative Production Manager

Creative

Full-time

Helsinki

Customer Success Manager, Paid Social

Customer Success

Full-time

Berlin

Account Executive (Thai Speaking)

Sales

Full-time

Singapore

Fullstack Developer (Dynamic Ads)

Engineering

Full-time

Helsinki

Senior Customer Solutions Engineer

Customer Success

Full-time

Helsinki

Senior Customer Solutions Engineer

Customer Success

Full-time

London

Frontend Developer (Creative Template Editor)

Engineering

Full-time

Helsinki

Senior Paid Social Media Associate

Managed Services

Full-time

New York

Senior Paid Social Media Manager

Managed Services

Full-time

New York

Paid Social Media Manager

Managed Services

Full-time

New York

Office Operations Coordinator

Operations

Full-time

New York

Talent Acquisition Coordinator

Talent Acquisition

Full-time

New York

Creative Production Manager

Creative

Full-time

Los Angeles

Creative Production Manager

Creative

Full-time

San Francisco

Senior Product Marketing Manager

Product Marketing

Full-time

New York

APAC Marketing Lead

Marketing

Full-time

Singapore

Product Designer (greenfield product)

Product Design

Full-time

Helsinki

Product Manager (greenfield product)

Product Management

Full-time

Helsinki

Enterprise Sales Development Representative (German speaking)

Sales Development

Full-time

London

HR Trainee

Human Resources

Temporary

Helsinki

Senior Fullstack Developer (Core Platform Services)

Engineering

Full-time

Berlin

VP, Business Development & Partnerships

Partnerships

Full-time

New York

Sales Engineer

Sales

Full-time

San Francisco

Account Executive

Sales

Full-time

New York

Senior Account Executive

Sales

Full-time

New York

Senior Customer Success Manager

Customer Success

Full-time

Los Angeles

Senior Account Executive

Sales

Full-time

San Francisco

Director, Enterprise Sales - US East

Sales

Full-time

New York

Account Executive

Sales

Full-time

Miami

Account Executive

Sales

Full-time

Austin

VP, Business Development & Partnerships

Partnerships

Full-time

Chicago

Senior Customer Success Manager

Customer Success

Full-time

San Francisco

Sales Engineer

Sales

Full-time

Los Angeles

Director, Enterprise Sales - US West

Sales

Full-time

Los Angeles

Director, Enterprise Sales - US West

Sales

Full-time

San Francisco

Account Executive

Sales

Full-time

Chicago

Global Sales Onboarding, Development, and Programs Lead

Sales

Full-time

New York

Enterprise Sales Development Representative

Sales

Full-time

New York

Senior Account Executive

Sales

Full-time

Seattle

Senior Account Executive

Sales

Full-time

Los Angeles

Senior Fullstack Developer (Snapchat)

Engineering

Full-time

Helsinki

Technical Support Engineer (Tier3)

Service Operations

Full-time

Berlin

IT Solutions Manager

Operations

Full-time

Helsinki

Senior Account Executive

Sales

Full-time

Miami

Backend Developer (Measurement Partner Integrations)

Engineering

Full-time

Helsinki

Senior Account Executive

Sales

Full-time

Austin

Senior Account Executive

Sales

Full-time

Chicago