Smartly.io’s Support culture is different. Everybody contributes to Support at Smartly.io, and as a Senior Technical Support Engineer, you will be one of its ambassadors. We like to stay close to our product and close to our customers, and we try to smash the silos that the teams are building! That’s what you get when you join a fast-moving and fast growing company.
Smartly.io has high ambitions, and we are looking for great talents to help build our global Tier 3 support function.
Your role in this organization is to serve as the last point of escalation when everything is said and done. You collaborate with Software engineers from the development teams. Build excellent bug reports and help our developers to optimize their efficiency.
This role comes with great responsibility and requires a variety of skills:
Strong cooperation with our development team is required. You will mainly work with the teams responsible for:
You will also be expected to build a deep level of understanding of many of the other components of Smartly.io
Bringing brands and people together smartly. We are building a platform that combines media buying, creative, and data to automate every step of digital advertising.
We manage 4B€ in ad spend and serve more than 700 brands worldwide, including eBay, Uber and TechStyle. Our technology liberates marketers from manual work and allows them to focus on what matters.
As a fast-paced growth company, Smartly.io offers opportunities to maximize your learning and amplify your impact. With colleagues from 62 nationalities, you'll work in a collaborative and inclusive environment built on a culture of trust, transparency, and feedback. Join our global team of over 800 Smartlies in reshaping the future of marketing. Learn more at smartly.io/careers and smartly.io/our-leadership-and-culture.
We are a hybrid workplace where Smartlies have the flexibility to work at the office, from home, or a bit of both. We also offer programs for short-term remote work globally.
We are currently running fully remote recruitment processes due to the global pandemic. Read more here.
Smartly.io is committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our job application procedures and working environment. If you need assistance or have any questions please contact us at firstname.lastname@example.org.