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Social Advertising Community Manager

Position Details
Location Berlin
Commitment Full-time
Team Marketing

Delivering an exceptional Customer Experience is one of the key pillars at Smartly.io. It reduces churn, creates up and cross-sell opportunities and it simply makes our customers and prospects even happier. In this role, the main focus will be to help manage our brand new social advertising community to put the customer at the center of everything. The community manager will develop outstanding relationships with our customers in order to understand their stories, their business goals and help drive deeper adoption of Smartly.io across their organizations. This role reports directly to the Global Head of Customer Experience Marketing.

Ultimately, as a storyteller, you will act as the face and voice of our brand and the management of all community communication.

As a Social Advertising Community Manager at Smartly.io, you will:

  • Help grow and manage Smartly's Social Advertising community.
  • Write engaging social advertising content focussed on the Smartly.io product, social advertising creativity, performance marketing, and all other broad social advertising topics.
  • Moderate forums, social platform and chat groups and interact with the community to increase positive engagement.
  • Manage and write customer communication such as a monthly newsletter.
  • Assist in organizing online and offline events and meet-ups.
  • Share market feedback and user suggestions with relevant functional teams.
  • Stay informed on trends in social advertising.
  • Help realize global Customer Experience goals by successfully initiating & managing pre-post sales change and customer journeys. This includes up and cross-sell of products and services.
  • Help create the strategy and execution for our social advertising community.
  • Manage projects, schedules, workflows, deadlines and costs associated with customer experience marketing activities to ensure that expected results are delivered on time and within budget

We're definitely looking for you, if you have:

  • Proven community management experience with strong ownership and emotional intelligence.
  • Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
  • Because you'll be sending messages directly to customers, you are trustworthy, professional, and know to treat customers even better than they expect
  • Proven experience in delivering successful customer event experiences. Working in both digital and in-person event environments
  • Experience collaborating and working cross-functionally with similar roles in sales, partner, engineering, marketing, product, developer relations, customer success.
  • Experience in Project Management: able to define requirements, scoping of project, planning activities, risk & issue management, resource allocation, measure progress, & determine corrective actions to ensure successful implementation.
  • Ability to prioritise resources and run multiple projects simultaneously. Flexible and can adapt to fast paced, agile team.
  • Personal interest in staying up-to-date on the latest trends and emerging best practices in the community.
  • Excellent communication skills, fluent in English.
  • Fluency in Insided, Salesforce, HubSpot a plus.

#LI-SL1

#LI-Hybrid

 

 

Meet Smartly.io

Bringing brands and people together smartly. We are building a platform that combines media buying, creative, and data to automate every step of digital advertising.

We manage 2.5B€ in ad spend and serve more than 650 brands worldwide, including eBay, Uber and TechStyle. Our technology liberates marketers from manual work and allows them to focus on what matters. 

As a fast-paced growth company, Smartly.io offers opportunities to maximize your learning and amplify your impact. With colleagues from 62 nationalities, you'll work in a collaborative and inclusive environment built on a culture of trust, transparency, and feedback. Join our global team of over 600 Smartlies in reshaping the future of marketing. Learn more at smartly.io/careers and smartly.io/our-leadership-and-culture.

We are a hybrid workplace where Smartlies have the flexibility to work at the office, from home, or a bit of both. We also offer programs for short-term remote work globally. 

We are currently running fully remote recruitment processes due to the global pandemic. Read more here.

Reasonable accommodation for people with disabilities

Smartly.io is committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our job application procedures and working environment. If you need assistance or have any questions please contact us at accommodations@smartly.io.

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Social Advertising Community Manager

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