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Smartly Launchpad: Customer Solutions Engineer

Location: Helsinki, Commitment Trainee, Team Customers

We’re looking for sharp and tech-savvy Customer Solutions Engineers to join Smartly.io and help the largest online advertisers manage their online user acquisition. As part of our 6-month Launchpad program, we offer a steep learning curve, flexible starting dates all year round, and the chance to launch your career at Smartly.io by staying on as a full-time or part-time employee (thesis opportunities included.)

At Smartly.io, we automate everything in between creative production and ad buying for over 650 global brands. As a Customer Solutions Engineer, you’ll be responsible for both customer relationship management and deep-level technical problem solving. In other words, we want you to see around corners and fix customer problems before they appear.

You’ll work as a full-fledged team member from day one, managing customer onboarding and participating in strategic customer meetings. Customer Solutions Engineers also play a crucial role in maximizing product development speed, as they keep an eye on what manual work could be automated, and which best practices could be productized into features for all customers. You won’t just assist with technical implementations – such as building custom feed solutions in Python – but you’ll be a strategic partner to customers in their online marketing.

DL for applications: 31.3.2020. We read through the applications on a weekly basis during the application time. 

We’re looking for:

  • Business talents with sideline programming projects and a drive towards product development OR programmers who are itching to shift to a more customer-focused role
  • At minimum, you should have a Bachelor’s Degree, but we’re mainly looking for Master’s students close to graduating or recent graduates from the fields of Industrial Engineering and Management, Information Networks, Computer Science, Finance, Business Technology, or similar
  • Interest to stay on as a full-time employee after the six months
  • Fluency in written and spoken English (our first language)
  • The ability and willingness to travel for meetings and events 
  • To launch your career at Smartly.io, we offer:

  • Competitive compensation
  • Flexible starting dates all year round
  • A position as a full-fledged team member
  • The chance to develop your technical skill set with hands-on customer cases
  • A seat in one of Finland’s most international tech offices and the chance to travel to meet customers in the top business hubs of Europe, including London, Dublin, Paris, Madrid, and Berlin
  • A 6-month contract with the chance to continue as a full-time / part-time employee (including thesis opportunities and international relocation)
  • Healthcare, top-notch equipment and many other perks
  • 10 characteristics we’re looking for in an ideal Customer Solutions Engineer:

  • Hunger to become a world-class expert in both customer work and technical problem solving.
  • Background (educational, professional, or hobbyist) in programming and statistical problem solving.
  • Accustomed to working through experimenting and testing vs. playing by ready-made rules.
  • Self-driven approach to solving tricky technical problems (a.k.a. pro googler).
  • Laziness in manual work—you think in terms of scripts and automate everything you can.
  • Enthusiasm to assist and train your teammates to handle customers’ technical issues.
  • Drive to constantly develop your own technical and industry knowledge.
  • Capability to cooperate efficiently with our product development teams.
  • Ability to shine under pressure.
  • How to apply:

    Our recruitment process has five steps that give you a realistic glimpse of the job, but also test the depth of your technical knowledge, your problem-solving skills, and your ability to make informed decisions in a fast-changing environment. To see if we’re made for each other. Usually, the recruitment process takes 2-3 weeks from start to end.

    STEP 1 – Introductory calls with our talent team and your potential team lead

    STEP 2 – Crack a coding challenge to showcase your skills in basic web development

    STEP 3 – Role interview and discussion on Facebook advertising concepts, your technical knowledge and passions with the team

    STEP 4 – Smartly.io demo simulation where you need to convince us to start trial with the Smartly.io tool

    Who we are

    Powering beautifully effective ads. Smartly.io automates every step of social advertising to unlock greater performance and creativity.

    We are a global team of over 350 Smartlies, building a platform that automates creative production and ad buying at scale. We are #1 in social advertising, managing 2.5 billion euros in ad spend and serving more than 650 brands worldwide, including eBay, Uber and TechStyle. Our team has footholds in 13 cities around the world and represents 43 different nationalities.

    We are growing fast and hiring for many interesting positions globally. Learn more at smartly.io/careers and smartly.io/culturehandbook.

    Position Details
    Location Helsinki
    Commitment Trainee
    Team Customers

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