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Customer Success Manager (Growth Market)

Location: Singapore, Commitment Full-time, Team Customers

Are you motivated by working closely with customers solving their social advertising challenges? Do you take pride in helping your customers succeed and constantly looking for opportunities to upsell?

We’re looking for a dynamic Customer Success Manager to join us, as part of our growing Growth Market team, in our mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation.

As a Customer Success Manager (Growth Market) at Smartly.io, you’ll take ownership of a growing book of accounts, drive customer engagement and ensure customer success. You function as the crucial link between customers, partners like Facebook, and our Product and Engineering teams. You look forward to being part of a team of Humble Hungry Hunters dedicated to helping customers grow and get the most value out of their social advertising, delivering world-class support, challenging the status quo and building solutions for business needs and outcomes.

>> Learn more about our company culture and how we work at smartly.io/culturehandbook

We're definitely looking for you, if you

  • Are driven to combine the work of managing your own customers, solving their social advertising challenges and building long-term relationships.
  • Possess 2+ years of relevant experience and a strong interest in social advertising.
  • Are able to explain complex concepts clearly and provide strategic insight to customers.
  • Have fluent spoken and written English and preferably an Asian language.
  • Are able and willing to travel for meetings, conferences and industry events.
  • As a Customer Success Manager (Growth Market) at Smartly.io, you will

  • Act as the main point of contact for assigned Growth Market customers in Asia Pacific to deliver an exceptional customer experience and ensure customers get the most value out of their social advertising.
  • Become an expert in the Smartly.io platform and social advertising in general so as to be able to continuously solve problems for customers and provide best practices and consultative advice.
  • Provide constant feedback to our Product and Engineering teams on how to improve the Smartly.io platform.
  • Build and manage strong relationships with customers as well as partners like Facebook and Pinterest.
  • Help Smartly.io build a world-class customer success organization; contribute to build a library of knowledge that differentiates us from competitors and helps win and retain customers.
  • Recruiting process

    Smartly.io hires people who are remarkably quick and passionate to learn new things because social advertising and platforms such as Facebook and Instagram evolve at a rapid pace. The recruitment process, which usually takes 3 weeks from start to end, is designed to give you a realistic glimpse of the job and an opportunity for both you and us to see if we're made for each other.

    STEP 1 - Introductory calls with our talent team and your potential team lead

    STEP 2 - Assignment where you’ll learn the essentials of Facebook advertising

    STEP 3 - Interview where we’ll deep-dive into Facebook advertising concepts and discuss further about the role and expectations

    STEP 4 - Smartly.io demo simulation

    STEP 5 - Discussion with our leadership team

    Who we are

    Smartly.io automates every step of social advertising to unlock greater performance and creativity. We automate creative production and ad buying in one single platform.

    We are a global team of over 350 Smartlies with footholds in 13 cities, serving more than 650 brands worldwide, including eBay, Uber and TechStyle.

    We take ownership, optimize impact and maximize learning. Smartlies choose us and grow with us thanks to our company culture. Learn more at smartly.io/culturehandbook.

    Position Details
    Location Singapore
    Commitment Full-time
    Team Customers

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