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Customer Success Manager, Nordics

Location: Helsinki, Commitment Full-Time, Team Enterprise Customer Success

Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?

We’re looking for a dynamic Customer Success Manager to join us, as part of our growing Enterprise Customer Success team, in our mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation.

In this role, you will manage a growing book of business in the Nordics and drive adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. You function as the crucial link between customers, partners like Facebook, Pinterest and Snapchat, and our Product Development teams. You will be delivering first-class support, challenging the status quo and building solutions for business needs and outcomes.

We're definitely looking for you, if you:

  • Possess 3+ years of relevant experience in a customer success or similar customer-facing function.
  • Have advanced knowledge of social advertising (Facebook, Pinterest, Snapchat etc).
  • Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals.
  • Have a results-driven mentality, with a bias for action and collaboration.
  • Are able to explain complex concepts clearly and translate data into insights.
  • Have strong spoken and written communication skills in English.
  • Are able and willing to travel for meetings, conferences and industry events.
  • Have experience in creative / graphic design.

    • As a Customer Success Manager at Smartly.io, you will

  • Act as the main point of contact for customers in the assigned the Nordics to deliver an exceptional customer experience and ensure they get the most value out of their social advertising.
  • Become a specialist in the Smartly.io platform and social advertising in general so as to be able to continuously solve problems for customers and provide best practices and consultative advice.
  • Build and foster strong relationships with customers as well as partners like Facebook and Pinterest.
  • Be the voice of customers to inform our sales process and product roadmap.
  • Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering.
  • Help Smartly.io build a world-class Customer Success organization; contribute to build a library of knowledge that differentiates us from competitors and helps win and retain customers, optimize existing processes within the company and actively enhance all Customer Success initiatives.

    • Recruitment process

    Smartly.io hires people that are extremely quick to learn new things because online marketing and Facebook as a platform evolve incredibly fast all the time. Our recruiting steps are designed to give you a realistic glimpse of the job, but also to test your ability and willingness to learn quickly and apply the fast-changing concepts of online advertising to maximize positive impact for your customers.

    The recruitment process is an opportunity for both you and us to see if we're made for each other. 

    STEP 1 - Introductory calls with our talent team and your potential team lead

    STEP 2 - Role interview and discussion on Facebook advertising concepts, your ambitions and passions with the team

    STEP 3 - Sales demo simulation where you'll set out to convince us to start trial with the Smartly.io tool

    STEP 4 - Discussion with a leadership team member

    #LI-ET

    Who we are

    Powering beautifully effective ads - Smartly.io automates every step of social advertising to unlock greater performance and creativity.

    We are a team of over 400 Smartlies, building a platform that automates creative production and ad buying at scale. We are #1 in social advertising, managing 2.5 billion euros in ad spend and serving more than 650 brands worldwide, including eBay, Uber and TechStyle. Our team has footholds in 17 cities around the world and represents 54 different nationalities.

    We are growing fast and hiring for many interesting positions globally. Learn more at smartly.io/careers and smartly.io/culturehandbook.

    – – – 

    Reasonable accommodation for people with disabilities

    Smartly.io is committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our job application procedures and working environment. If you need assistance or have any questions please contact us at accommodations@smartly.io.

    Position Details
    Location Helsinki
    Commitment Full-Time
    Team Enterprise Customer Success
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