View All Open Positions

Technical Writer

Location: Helsinki, Commitment Full-time, Team Service Operations

We are looking for a Technical Writer to join our Service Operations team in Helsinki. In this new role, you will own our Knowledge Base used by the most advanced online advertisers globally.

At Smartly.io, we decided to put customer support right at the heart of our product and service. Staying close to our customers helps us understand their challenges and needs, which allows us to build a product and service that solves their problems and bottlenecks.

As a Technical Writer, you have the opportunity to make a tremendous impact on the usability of our Knowledge Base and automation of our customer work by elevating the quality, structure and consistency of our customer support articles. Our knowledge base is hosted on Zendesk guide and currently contains 450+ instructional articles and videos related to the Smartly.io application. You’ll collaborate with 20+ contributors from our product development teams to ensure we are able to deliver the best customer experience and we believe good wording is an integral part of this.  

To contribute to the customer support, we expect you to create engaging content that motivates our customers to see the value our different product features have to offer and understand how to make the best use of them. You’ll harmonize the tone of voice and execute necessary rewrites to make the content more digestible and actionable. You’ll anticipate questions and give them well-thought answers, while also figuring out how content could be automatically recommended for the users. You have the freedom to execute the way you see delivers the best results as our company culture embraces Taking Ownership and Working Smartly.

>> Learn more about our company culture and how we work at smartly.io/culturehandbook

As a Technical Writer you will:

  • Own and develop our knowledge base and elevate the quality of documentation to a world-class standard to help ensure the best customer experience.
  • Analyze the knowledge base usages and prioritize the needs of new articles and article updates, keeping an eye on automation opportunities.
  • Coordinate content creation with stakeholders and contributors from different product development teams.
  • We are looking for:

  • Experience with writing instructional documentation in English. To succeed in this role, we require excellent English skills and prior work experience creating content in English.
  • Motivation to create user-friendly content that promotes learning and contributes to automation of customer work.
  • Ability to thrive in a flat, fast-moving organization that uses light-weight process to have a huge impact.
  • Recruiting process

    The recruiting process is an opportunity for both you and us to see if we're made for each other. The process takes typically 2-3 weeks from start to end.

    STEP 1 - Introductory calls with our People team and your potential team lead

    STEP 2 -  Case assignment related to the role of Technical Writer

    STEP 3 -  Role interview where you discuss your case assignment, the role and your passions with your potential team lead and a team member

    STEP 4 - Smartly.io demo simulation where you need to convince us to start a trial with theSmartly.io tool - This is part of every recruitment process at Smartly.io, to stay close to the product and customers and to get to understand what our business is about!

    STEP 5 - Final discussion with leadership team member

    Who we are 

    Smartly.io is a fast-growing team of 350+ Humble Hungry Hunters. We are building a B2B SaaS product to fully automate and optimize online marketing at scale for the largest advertisers. We are a global company with 40 nationalities and footholds in 16 cities, serving 600+ brands, including eBay, Uber, and Skyscanner. 

    We are on a mission to make online advertising easy, efficient, and enjoyable across all major platforms. Easy as in automated, efficient as in constantly driving performance, and enjoyable through the best user experience and service in the market. We do this by combining creative automation, ad operations, and outstanding customer service to help brands scale their results – not headcount.

    Great people choose us and stay with us because they like our company culture and how we tackle challenges of huge scale at speed. Learn more about how we work at smartly.io/culturehandbook.

    Some things we're proud of:

    - 94% of Smartlies recommend the company as a great place to work.

    - 4.9/5 stars on Glassdoor.

    Position Details
    Location Helsinki
    Commitment Full-time
    Team Service Operations

    Open Positions

    No results with the current filters.

    Account Executive - Enterprise
    Sales
    San Francisco
    Full-time
    Account Executive - Growth Team
    Sales
    Austin
    Full-time
    Backend / Fullstack Developer
    Engineering
    Helsinki
    Full-time
    Creative Solutions Partner
    Customers
    London Helsinki Madrid or Berlin
    Full-time
    Creative Solutions Partner
    Customers
    New York
    Full-time
    Customer Solutions Engineer
    Customers
    Helsinki London Berlin
    Full-time
    Customer Solutions Engineer
    Customers
    San Francisco
    Full-time
    Customer Success Manager (Managed Service)
    Customers
    San Francisco
    Full-time
    Customer Success Manager (Growth Market)
    Customers
    Madrid
    Full-time
    DevOps — Site Reliability Engineer
    Engineering
    Helsinki
    Full-time
    Engineering Director, Infrastructure
    Engineering
    Helsinki
    Full-time
    Frontend / Fullstack Developer
    Engineering
    Helsinki
    Full-time
    Frontend Engineer (new team for design systems)
    Engineering
    Helsinki
    Full-time
    Fullstack Engineer (creative tools)
    Engineering
    Helsinki
    Full-time
    Fullstack Software Developer
    Engineering
    Helsinki
    Full-time
    General Manager, Asia Pacific
    Other
    Singapore
    Full-time
    Global Head of Performance Analytics
    Engineering
    Helsinki
    Full-time
    Global Head of Pinterest
    Other
    San Francisco
    Full-time
    Global Rewards Lead
    Other
    Helsinki London
    Full-time
    Group Controller, Group Finance
    Finance
    Helsinki
    Full-time
    HR Director - Americas
    People
    New York
    Full-time
    Performance Analytics Manager
    Engineering
    Helsinki
    Full-time
    Product Designer (Autopsy team)
    Product & Design
    Helsinki
    Full-time
    Sales Manager, Growth Market, DACH
    Sales
    Madrid
    Full-time
    Sales Manager, Growth Market, Northern Europe
    Sales
    Madrid
    Full-time
    Senior Account Executive
    Sales
    São Paulo
    Full-time
    Senior Customer Success Manager
    Customers
    Sydney
    Full-time
    Senior Customer Success Manager
    Customers
    San Francisco
    Full-time
    Senior Customer Success Manager (Japanese speaking)
    Customers
    Tokyo
    Full-time
    Senior Customer Success Manager (Spanish Speaking)
    Customers
    Buenos Aires
    Full-time
    Senior Data Scientist
    Engineering
    Helsinki
    Full-time
    Senior Designer
    Creative Studio
    San Francisco
    Full-time
    Senior Enterprise Sales Executive (German speaking)
    Sales
    Munich
    Full-time
    Senior Product Marketing Manager
    Marketing
    New York
    Full-time
    Senior Sales Manager (Enterprise)
    Sales
    New York
    Full-time
    Service Operations Engineer
    Service Operations
    Singapore
    Full-time
    Software Developer (BI Solutions)
    Engineering
    Helsinki
    Full-time
    Software Developer (Infrastructure & Tooling)
    Engineering
    Helsinki
    Full-time
    Technical Support Development Engineer
    Service Operations
    Helsinki
    Full-time
    Technical Writer
    Service Operations
    Helsinki
    Full-time
    Trainee, Service Operations Engineer
    Service Operations
    Helsinki
    Trainee
    VP, Central Europe
    Sales
    Munich
    Full-time
    Show All