Senior Customer Success Manager
Location: New York, Commitment Full-time, Team Customers
Do you enjoy having responsibility over an entire market to manage and grow? Are you motivated by working closely with customers solving their online marketing strategy challenges? Do you take pride in helping your customers succeed and constantly looking for opportunities to up-sell?
As a Senior Customer Success Manager at Smartly.io, you’ll take ownership of your own customers from week one, give consultative advice, scope and lead successful product trials and drive customer engagement. You'll function as the crucial link between customers, Facebook, and our product development team. You'll get a seat in the cutting edge, fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own target market, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.
>> Learn more about our company culture and how we work at smartly.io/culturehandbook
>> Browse open positions at smartly.io/careers
We're definitely looking for you, if youSell the Smartly.io product by partnering with Enterprise Sales to lead a successful discovery, trial, and conversion of the toolAcquire and maintain a working knowledge of the value proposition of the platform as well as the existing and future needs of the customerSolve customers problems by building partnerships, driving product/feature adoption, and ensuring they actualize the value proposition from their investment Develop a strategic and granular understanding of your customers in order to ensure their KPI’s are aligned with their long term goals and are being met and/or exceeded on a consistent basisBuild relationships with your customers and maximize learning by communicating innovation and best practices in the digital landscapeAccurately Identify risk of customer churn and put value-add actions in place to mitigate possible churn Champion the voice of the customer internally by giving product feedback to Product/Engineering in a effective manner for improvements and road mapping Partner with product/customer marketing to produce continually enhanced vertical/industry specific assets that drive customer engagementPartner with internal stakeholders including but not limited to vertical SME’s, technical solutions, sales, people/operations, finance, and legal to ensure operational excellence
Requirements are...Are driven to combine the work of managing your own customers, solving their online marketing challenges, and building long-term relationships.Have a minimum of 5+ years of account management experience in B2B SaaS businesses or corresponding agencies, preferably in the online marketing domain.Have great communication skills to be able to explain complex concepts clearly and efficiently and give consultative advice to help customers grow their performance.Have an impressive track record of meeting and exceeding account or revenue growth targets on a consistent basis.Have professional spoken and written English (fluency in other major languages is a plus but not required).Are able and willing to travel for meetings, conferences and industry events.Legal right to work in the US.
Who we are
Smartly.io automates every step of social advertising to unlock greater performance and creativity. We automate creative production and ad buying in one single platform.
We are a global team of over 350 Smartlies with footholds in 13 cities, serving more than 650 brands worldwide, including eBay, Uber and TechStyle.
We take ownership, optimize impact and maximize learning. Smartlies choose us and grow with us thanks to our company culture. Learn more at smartly.io/culturehandbook.