View All Open Positions

Customer Success Manager (Hindi Speaking)

Location: Singapore, Commitment Full-Time, Team Enterprise Customer Success

Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you enjoy having responsibility over an entire market to manage and grow? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?

We’re looking for a dynamic Hindi-speaking Customer Success Manager to join us, as part of our growing Enterprise Customer Success team, in our mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation.

As a Customer Success Manager at Smartly.io, you will manage a growing book of business in South Asia and drive adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. You function as the crucial link between customers, partners like Facebook, and our Product and Engineering teams. You look forward to being part of a team of Humble Hungry Hunters dedicated to helping customers grow and get the most value out of their social advertising, delivering world-class support, challenging the status quo and building solutions for business needs and outcomes.

We're definitely looking for you, if you:

  • Possess 3+ years of relevant experience in a customer success or similar customer-facing function within a SaaS ad tech company.
  • Have advanced knowledge of social advertising (Facebook, Pinterest, Snapchat etc).
  • Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals.
  • Have a results-driven mentality, with a bias for action and collaboration.
  • Are able to explain complex concepts clearly and translate data into insights.
  • Have strong spoken and written communication skills in English and Hindi.
  • Are able and willing to travel for meetings, conferences and industry events.
  • As a Customer Success Manager at Smartly.io, you will

  • Act as the main point of contact for customers in the assigned South Asia territory to deliver an exceptional customer experience and ensure they get the most value out of their social advertising.
  • Become an expert in the Smartly.io platform and social advertising in general so as to be able to continuously solve problems for customers and provide best practices and consultative advice.
  • Build and manage strong relationships with customers as well as partners like Facebook and Pinterest.
  • Be the voice of customers to inform our sales process and product roadmap.
  • Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering.
  • Help Smartly.io build a world-class Customer Success organization; contribute to build a library of knowledge that differentiates us from competitors and helps win and retain customers, optimize existing processes within the company and actively enhance all Customer Success initiatives.
  • Smartly.io hires people that are extremely quick to learn new things because online marketing and Facebook as a platform evolve incredibly fast all the time. Our recruiting steps are designed to give you a realistic glimpse of the job, but also to test your ability and willingness to learn quickly and apply the fast-changing concepts of online advertising to maximize positive impact for your customers.

     

    The recruiting process is an opportunity for both you and us to see if we're made for each other. The process takes typically 2-3 weeks from start to end.

     

    STEP 1 - Introductory calls with our talent team and your potential team lead.

    STEP 2 - Case where you'll learn the basics and more challenging concepts of Facebook advertising.

    STEP 3 - Role interview and discussion on Facebook advertising concepts, your ambitions and passions with the team.

    STEP 4 - Sales demo simulation where you need to convince us about the value of the Smartly.io tool.

    #LI-ET

    Who we are

    Powering beautifully effective ads - Smartly.io automates every step of social advertising to unlock greater performance and creativity.

    We are a team of over 400 Smartlies, building a platform that automates creative production and ad buying at scale. We are #1 in social advertising, managing 2.5 billion euros in ad spend and serving more than 650 brands worldwide, including eBay, Uber and TechStyle. Our team has footholds in 17 cities around the world and represents 54 different nationalities.

    We are growing fast and hiring for many interesting positions globally. Learn more at smartly.io/careers and smartly.io/culturehandbook.

    – – – 

    Reasonable accommodation for people with disabilities

    Smartly.io is committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our job application procedures and working environment. If you need assistance or have any questions please contact us at accommodations@smartly.io.

    Position Details
    Location Singapore
    Commitment Full-Time
    Team Enterprise Customer Success

    Open Positions

    No results with the current filters.

    Technical Partner Manager
    Partnerships
    San Francisco CA / New York NY
    Full-Time
    Marketing Science Partner
    Performance
    New York
    Full-Time
    Fullstack Developer (greenfield project)
    Software Development
    Helsinki
    Full-Time
    Total Rewards Lead
    Human Resources
    New York
    Full-Time
    Technical Sourcer
    Talent Acquisition
    Helsinki
    Full-Time
    Senior Customer Success Manager (Spanish & Italian Speaking)
    Enterprise Customer Success
    Madrid
    Full-Time
    Paid Social Media Manager
    Managed Services
    Helsinki
    Full-Time
    Motion Graphics Designer
    Creative Studio
    Helsinki Finland / Berlin Germany
    Full-Time
    Global Head of Sales Development
    Enterprise Sales
    New York
    Full-Time
    Enterprise Account Executive (Thai Speaking)
    Enterprise Sales
    Singapore
    Full-Time
    Senior Frontend Developer (Actionable Insights Tool)
    Software Development
    Helsinki
    Full-Time
    Product Designer
    Product Design
    Helsinki
    Full-Time
    Fullstack Javascript Developer (NodeJS/React)
    Software Development
    Helsinki
    Full-Time
    Fullstack Developer (Pinterest)
    Software Development
    Helsinki
    Full-Time
    Fullstack Developer (Multi-Platform)
    Software Development
    Helsinki
    Full-Time
    Fullstack Developer (Dynamic Ads)
    Software Development
    Helsinki
    Full-Time
    Fullstack Developer (Core Platform Services)
    Software Development
    Helsinki
    Full-Time
    Backend focused Fullstack Developer (Pinterest)
    Software Development
    Helsinki
    Full-Time
    Backend Developer (NodeJS/Typescript)
    Software Development
    Helsinki
    Full-Time
    Backend Developer (Measurement Partner Integrations)
    Software Development
    Helsinki
    Full-Time
    Senior Product Marketing Manager, Retail
    Product Marketing
    New York
    Full-Time
    Senior Paid Social Media Associate
    Managed Services
    New York
    Full-Time
    Paid Social Media Manager
    Managed Services
    San Francisco
    Full-Time
    Motion Graphics Designer
    Creative Studio
    San Francisco
    Full-Time
    Legal Trainee
    Legal
    Helsinki
    Trainee
    Group Controller - Group Finance
    Finance
    Helsinki
    Full-Time
    Enterprise Sales Manager - Germany
    Enterprise Sales
    Berlin
    Full-Time
    Product Marketing Director
    Product Marketing
    New York
    Full-Time
    Producer - Creative Studio
    Creative Studio
    Helsinki
    Full-Time
    Paid Social Media Manager
    Managed Services
    Singapore
    Full-Time
    Paid Social Media Manager
    Managed Services
    New York
    Full-Time
    Enterprise Sales Manager - Israel
    Enterprise Sales
    Berlin Germany / London UK / Amsterdam Netherlands
    Full-Time
    Enterprise Account Executive
    Enterprise Sales
    Singapore
    Full-Time
    Customer Success Manager (Hindi Speaking)
    Enterprise Customer Success
    Singapore
    Full-Time
    Account Executive
    Enterprise Sales
    San Francisco
    Full-Time
    Account Executive
    Enterprise Sales
    New York
    Full-Time
    Show All