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Customer Success Manager

Location: Berlin, Commitment Full-Time, Team Enterprise Customer Success

Do you enjoy having responsibility over an entire market to manage and grow? Are you motivated by working closely with customers solving their online marketing strategy challenges? Do you take pride in helping your customers succeed and constantly looking for opportunities to upsell?

As a Customer Success Manager at Smartly.io, you’ll take ownership of your own customers from first week on, give consultative advice, scope and drive successful product trials and drive customer engagement. You function as the crucial link between customers, Facebook, and our product development team. You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own target market, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.

As we are looking for two new CSMs in the team, you can be either in the beginning of your career or a more experienced online advertising professional.

>> Would you like to work in a flat, transparent company with real opportunities to have an impact on the future of its business? Have a look at how we practice transparency: https://www.smartly.io/blog/extreme-transparency-in-practice 

>> Learn more about our company culture and how we work at smartly.io/culturehandbook 

We're definitely looking for you, if you

  • Are driven to combine the work of managing your own customers, solving their online marketing challenges and building long-term relationships.
  • Have account management experience in B2B SaaS businesses or corresponding agencies, preferably in the online marketing domain.
  • Have prior experience in Facebook advertising.
  • Have great communication skills to be able explain complex concepts clearly and efficiently and give consultative advices to help customers grow their performance.
  • Have a professional spoken and written English. Fluency in German is also a huge advantage.
  • Are able and willing to travel for meetings, conferences and industry events.
  • Creative and/or data-science experience is considered as a huge advantage.
  • As a Customer Success Manager at Smartly.io, you will

  • Manage and nurture your own customer accounts through day to day communication and online marketing expertise.
  • Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work.  
  • Take full ownership and responsibility of growing and managing your own target market and develop vertical expertise (e.g. e-commerce, travel, gaming, auto, telco, mobile apps, retail etc).
  • Develop and maintain excellent knowledge and skills for Smartly.io tool and Facebook advertising in general so that you’re constantly able to solve customers’ problems.
  • Build, manage and develop strong relationships with customers and Facebook.
  • Collaborate with customers, Smartly.io Customer Success Managers and product development team to maintain the quick feedback loop.
  • Recruiting process

    Smartly.io hires people that are extremely quick to learn new things because online marketing and Facebook as a platform evolve incredibly fast all the time. Our recruiting steps are designed to give you a realistic glimpse of the job, but also to test your ability and willingness to learn quickly and apply the fast-changing concepts of online advertising to maximize positive impact for your customers.

    The recruiting process is an opportunity for both you and us to see if we're made for each other. 

    STEP 1 - Introductory calls with our talent team and your potential team lead.

    STEP 2 - Role interview and discussion on Facebook advertising concepts, your ambitions and passions with the team.

    STEP 4 - Sales demo simulation where you need to convince us to start trial with the Smartly.io tool.

    (STEP 5- Discussion with a leadership team member.)

    #LI-ET

    Who we are

    Powering beautifully effective ads - Smartly.io automates every step of social advertising to unlock greater performance and creativity.

    We are a global team of over 350 Smartlies, building a platform that automates creative production and ad buying at scale. We are #1 in social advertising, managing 2.5 billion euros in ad spend and serving more than 650 brands worldwide, including eBay, Uber and TechStyle. Our team has footholds in 17 cities around the world and represents 54 different nationalities.

    We are growing fast and hiring for many interesting positions globally. Learn more at smartly.io/careers and smartly.io/culturehandbook.

    Position Details
    Location Berlin
    Commitment Full-Time
    Team Enterprise Customer Success

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