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Smartly Launchpad Summer 2021 (Service Operations Engineer)

Location: Helsinki, Commitment Trainee, Team Service Operations

Joining Smartly.io Service Operations Launchpad gives you an opportunity to deepen your tech skills by taking on both technical and business-related challenges for the largest and advanced online advertisers globally. You will have the opportunity to work closely with our Engineering, Product, and Marketing teams and learn from all of them.

Some companies might see customer support as a necessary evil. We decided to put customer support at the very heart of our organization. We are close to our customers and close to our product. Everybody does customer support at Smartly.io, and we are offering you a seat in the team that makes this all happen. 

The Service Operations team develops tools and processes to ensure quality customer service globally, drive self-serve product improvements, and provide situational awareness internally. You’ll be a frontline firefighter and a system builder, making sure all the valuable feedback  from our customers is heard and turned into action.

We’re looking for sharp and tech-savvy Service Operations Engineers to join our team. As part of our 6-month Launchpad program, we offer a steep learning curve, flexible starting dates all year round, and the chance to launch your career at Smartly.io by staying on as a full-time or part-time employee.

DL for applications: 31.1.2021.

As a Service Operations Engineer, you’ll:

  • Work with the technological challenges of the world’s largest online advertisers
  • Become an expert in fishing out what our customers need and in solving their challenges
  • Build technical expertise in Facebook products including Ads API, Pages, Platform and provide consultative guidance to businesses
  • Quickly resolve advertiser issues, including campaign performance and product bugs
  • Participate in product launches with communication and customer support
  • Collaborate with customers, account managers, and product development teams to design new product features and improve existing ones
  • Build internal and external materials for support and education
  • We’re looking for:

  • Business talents with sideline programming projects and a drive towards product development OR programmers who are itching to shift to a more customer-facing role
  • Background (educational, professional, or hobbyist) in programming and statistical problem solving
  • At minimum, you should have a Bachelor’s Degree, but we’re mainly looking for Master’s students close to graduating or recent graduates from the fields of Industrial Engineering and Management, Information Networks, Computer Science, Business Technology, or similar 
  • Interest to stay on as a full-time employee after the six months
  • Fluency in written and spoken English
  • Self-driven approach to solving tricky technical problems and appetite to constantly develop your own technical and industry knowledge 
  • Laziness in manual work—you think in terms of scripts and automate everything you can
  • Still not sure what this role and team is about? Check some more information about the team in our blog: https://www.smartly.io/blog/not-your-typical-tech-support-introducing-our-service-operations-team

    Who we are

    Powering beautifully effective ads - Smartly.io automates every step of social advertising to unlock greater performance and creativity.

    We are a team of over 400 Smartlies, building a platform that automates creative production and ad buying at scale. We are #1 in social advertising, managing 2.5 billion euros in ad spend and serving more than 650 brands worldwide, including eBay, Uber and TechStyle. Our team has footholds in 17 cities around the world and represents 54 different nationalities.

    We are growing fast and hiring for many interesting positions globally. Learn more at smartly.io/careers and smartly.io/culturehandbook.

    – – – 

    Reasonable accommodation for people with disabilities

    Smartly.io is committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our job application procedures and working environment. If you need assistance or have any questions please contact us at accommodations@smartly.io.

    Position Details
    Location Helsinki
    Commitment Trainee
    Team Service Operations

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