Location: Singapore, Commitment Full-time, Team Service Operations
As a Technical Support Engineer, you are an expert at solving customer problems. You’ll be part of an internal engineering team working with some of the largest and most advanced online performance marketers globally. You’ll be a vital component in ensuring world-class service to our customers.
This role comes with great responsibility and requires a variety of skills: you’ll serve as a vital link, translator and communicator between customers and our equally world-class product development team. Ideally, you love solving new problems and thrive in situations where there are several unknowns. Your heart beats for the customers and serving them with understanding and care. You will have the opportunity to work closely with the Engineering team that develops our web application, Customers teams that serve our clients, and directly with end customers through our 24/5 in-app support chat. Your major responsibility will be making sure that the problems you address will not resurface. As a result, you’ll make the customer’s life easier as well as improve our core product. None of your days will be quite alike – exciting times guaranteed!
We're constantly looking for great talents to this position.
>> Learn more about our company culture how we work at smartly.io/culturehandbook
Smartly.io hires people that are extremely quick to learn new things because online marketing and Facebook as a platform evolve incredibly fast all the time. Our recruiting steps are designed to give you a realistic glimpse of the job, but also to test your ability and willingness to learn quickly and apply the fast-changing concepts of online advertising to maximize positive impact for your customers.
The recruiting process is an opportunity for both you and us to see if we're made for each other.
STEP 1 - Introductory calls with our talent team and your potential team lead.
STEP 2 - Assignment where you’ll solve a tech puzzle to showcase your technical problem solving skills.
STEP 3 - Role interview and discussion on Facebook advertising concepts, your technical knowledge and passions with the team.
STEP 4 - Product demo simulation where you need to convince us to start trial with the Smartly.io tool.
STEP 5 - Discussion with our leadership team.
Who we are
Smartly.io automates every step of social advertising to unlock greater performance and creativity. We automate creative production and ad buying in one single platform.
We are a global team of over 350 Smartlies with footholds in 13 cities, serving more than 650 brands worldwide, including eBay, Uber and TechStyle.
We take ownership, optimize impact and maximize learning. Smartlies choose us and grow with us thanks to our company culture. Learn more at smartly.io/culturehandbook.
No results with the current filters.