View All Open Positions

Technical Support Engineer

Location: Singapore, Commitment Full-time, Team Service Operations

As a Technical Support Engineer, you are an expert at solving customer problems. You’ll be part of an internal engineering team working with some of the largest and most advanced online performance marketers globally. You’ll be a vital component in ensuring world-class service to our customers.

This role comes with great responsibility and requires a variety of skills: you’ll serve as a vital link, translator and communicator between customers and our equally world-class product development team. Ideally, you love solving new problems and thrive in situations where there are several unknowns. Your heart beats for the customers and serving them with understanding and care. You will have the opportunity to work closely with the Engineering team that develops our web application, Customers teams that serve our clients, and directly with end customers through our 24/5 in-app support chat. Your major responsibility will be making sure that the problems you address will not resurface. As a result, you’ll make the customer’s life easier as well as improve our core product. None of your days will be quite alike – exciting times guaranteed!

We're constantly looking for great talents to this position.

>> Learn more about our company culture how we work at smartly.io/culturehandbook 

As a Technical Support Engineer at Smartly.io, you will

  • Make sure that Smartly.io is known for the best-in-class service globally.
  • Build technical expertise in Facebook, Instagram and Pinterest (Ads API, etc) and provide consultative guidance to businesses.
  • Maintain a general awareness of other social channels' Ads API as Smartly.io will continue to become multi-channel.
  • Work with the technological challenges of the world’s largest online advertisers.
  • Help launch products including supporting alpha and beta programs.
  • Handle support escalations.
  • Quickly resolve advertiser issues, including campaign performance and product bugs.
  • Perform tech-heavy investigations and resolve issues.
  • Analyze, reproduce, prioritize, and document platform bugs.
  • Improve documentation and help drive education about our platform.
  • Help foster the product feedback loop through your experiences in support.
  • Act with little direction and work quickly to identify and fix the root causes of problems.
  • Assist and train your teammates in understanding and handling technical issues.
  • We're definitely looking for you, if you

  • Are interested in working in a fast-paced online marketing domain and have a willingness to push yourself to exceed your goals and an ability to learn new things quickly.
  • Have some technical background in modern web technologies like React or AngularJS through school, hobbies and/or work. Our tech stack includes Ruby on Rails, Scala, React+Redux+Flow, PHP, MongoDB, Cassandra, and PostgreSQL.
  • Have prior experience in software development, technical/product support in a customer-facing role or at least a genuine interest to work closely with customers and solve their problems.
  • Are always looking to improve and automate - being “lazy” with manual tasks is a good quality. You can build your own tools to help yourself and the rest of the team.
  • Fluency in spoken and written English. Proficiency in an Asian language a plus.
  • Recruiting process

    Smartly.io hires people that are extremely quick to learn new things because online marketing and Facebook as a platform evolve incredibly fast all the time. Our recruiting steps are designed to give you a realistic glimpse of the job, but also to test your ability and willingness to learn quickly and apply the fast-changing concepts of online advertising to maximize positive impact for your customers.

    The recruiting process is an opportunity for both you and us to see if we're made for each other.

    STEP 1 - Introductory calls with our talent team and your potential team lead.

    STEP 2 - Assignment where you’ll solve a tech puzzle to showcase your technical problem solving skills.

    STEP 3 - Role interview and discussion on Facebook advertising concepts, your technical knowledge and passions with the team.

    STEP 4 - Product demo simulation where you need to convince us to start trial with the Smartly.io tool.

    STEP 5 - Discussion with our leadership team.

    Who we are

    Smartly.io automates every step of social advertising to unlock greater performance and creativity. We automate creative production and ad buying in one single platform.

    We are a global team of over 350 Smartlies with footholds in 13 cities, serving more than 650 brands worldwide, including eBay, Uber and TechStyle.

    We take ownership, optimize impact and maximize learning. Smartlies choose us and grow with us thanks to our company culture. Learn more at smartly.io/culturehandbook.

    Position Details
    Location Singapore
    Commitment Full-time
    Team Service Operations

    Open Positions

    No results with the current filters.

    Senior Customer Success Manager (Spanish Speaking) - 6 Month Contract
    Customers
    Buenos Aires
    Contract
    Customer Success Manager
    Customers
    Singapore
    Full-time
    Senior Customer Success Manager (German speaking)
    Customers
    Berlin
    Full-time
    Senior Account Executive - Enterprise
    Sales
    New York
    Full-time
    Customer Success Manager, Nordics
    Customers
    Helsinki
    Full-time
    Customer Success Manager
    Customers
    Sydney
    Full-time
    Backend/Fullstack Engineer (Automatic Optimisation)
    Engineering
    Helsinki
    Full-time
    Backend / Fullstack Engineer (Facebook Campaign Creation)
    Engineering
    Helsinki
    Full-time
    Technical Support Engineer
    Service Operations
    Singapore
    Full-time
    General HR Manager (EMEA)
    People
    Helsinki
    Full-time
    Fullstack Engineer (new Pinterest product)
    Engineering
    Helsinki
    Full-time
    Frontend Engineer (Facebook Campaign Creation)
    Engineering
    Helsinki
    Full-time
    Frontend Engineer (Design Systems)
    Engineering
    Helsinki
    Full-time
    DevOps — Site Reliability Engineer
    Engineering
    Helsinki
    Full-time
    Senior Account Executive - Enterprise
    Sales
    San Francisco
    Full-time
    Senior Account Executive
    Sales
    São Paulo
    Full-time
    Sales Manager, Growth Market, France
    Sales
    Madrid
    Full-time
    Office Operations Manager
    Other
    Singapore
    Full-time
    Infrastructure Engineer (Developer Tooling)
    Engineering
    Helsinki
    Full-time
    Head of US People Team
    People
    New York
    Full-time
    Group Accountant, Group Finance
    Finance
    Helsinki
    Full-time
    Fullstack Engineer (core platform services)
    Engineering
    Helsinki
    Full-time
    Frontend Engineer (actionable insights tool)
    Engineering
    Helsinki
    Full-time
    Engineering Director, Infrastructure
    Engineering Leadership
    Helsinki
    Full-time
    Backend Engineer (Internal BI Tools)
    Engineering
    Helsinki
    Full-time
    Backend / Fullstack Engineer (new Twitter product)
    Engineering
    Helsinki
    Full-time
    Show All