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Senior Customer Success Manager (Mandarin speaking)

Location: Shanghai, Commitment Full-time, Team Customers

Do you enjoy having responsibility over an entire market to manage and grow? Are you motivated by working closely with customers solving their online marketing strategy challenges? Do you take pride in helping your customers succeed and constantly looking for opportunities to upsell?

As a Senior Customer Success Manager at Smartly.io, you’ll take ownership of your own customers from first week on, give consultative advice, scope and drive successful product trials and drive customer engagement. You function as the crucial link between customers, Facebook, and our product development team. You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own target market, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.

We're constantly looking for great talents to this position.

>> Learn more about our company culture and how we work at smartly.io/culturehandbook 

>> Browse open positions at smartly.io/careers

We're definitely looking for you, if you

  • Are driven to combine the work of managing your own customers, solving their online marketing challenges and building long-term relationships.
  • Have minimum 5+ years of account management experience in B2B SaaS businesses or corresponding agencies, preferably in the online marketing domain.
  • Have great communication skills to be able explain complex concepts clearly and efficiently and give consultative advices to help customers grow their performance.
  • Have fluent spoken and written Mandarin Chinese and English.
  • Are able and willing to travel for meetings, conferences and industry events.
  • As a Senior Customer Success Manager at Smartly.io, you will

  • Manage and nurture your own customer accounts through day to day communication and online marketing expertise.
  • Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work.  
  • Take full ownership and responsibility of growing and managing your own target market and develop vertical expertise (e.g. e-commerce, travel, classified, mobile apps, etc).
  • Develop and maintain excellent knowledge and skills for Smartly.io tool and Facebook advertising in general so that you’re constantly able to solve customers’ problems.
  • Build, manage and develop strong relationships with customers and partners.
  • Collaborate with customers, Smartly.io Account Managers and product development team to maintain the quick feedback loop.
  • Recruiting process

    The recruiting process is an opportunity for both you and us to see if we're made for each other. 

    STEP 1 - Introductory calls with our talent team and your potential team lead.

    STEP 2 - Assignment where you’ll learn the essentials of Facebook advertising.

    STEP 3 - Interview where we’ll deep-dive into Facebook advertising concepts and discuss further about the role and expectations.

    STEP 4 - Sales demo simulation where you need to convince us to start trial with the Smartly.io tool.

    STEP 5 - Discussion with our leadership team.

    Who we are

    Smartly.io is a fast-growing team of 300+ Humble Hungry Hunters. We are building a B2B SaaS product to fully automate and optimize online marketing at scale for the largest advertisers across the globe. We are a global company with 36 nationalities and footholds in 17 cities, serving 650+ brands across the globe, including eBay, Uber and TechStyle. 

    We are on a mission to make online advertising easy, efficient, and enjoyable across all major platforms. Easy as in automated, efficient as in constantly driving performance, and enjoyable through the best user experience and service in the market. We do this by combining creative automation, ad operations, and outstanding customer service to help brands scale their results – not headcount.

    Great people choose us and stay with us because they like our company culture and how we tackle challenges of huge scale at speed. Learn more about how we work at smartly.io/culturehandbook.

    Some things we're proud of:

    - 94% of Smartlies recommend the company as a great place to work.

    - 4.9/5 stars on Glassdoor.

    - 2017 Digiday WorkLife Awards: Tech Platform with the Most Innovative Culture.

    Position Details
    Location Shanghai
    Commitment Full-time
    Team Customers

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