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Business Intelligence Analyst

Location: Helsinki, Commitment Full-time, Team Service Operations

Smartly.io is hiring a Business Intelligence Analyst to the global Service Operations team. The position is full time, permanent and based in Helsinki.

The Service Operations team develops tools and processes to:

- ensure quality customer support globally,

- drive self-serve product improvements,

- and provide situational awareness internally.

As a BI Analyst, you work with large sets of customer support and other data to identify our customers’ challenges and collaborate closely with our account managers and product development team to solve them. You work hands-on, elevate the team with your solid data analysis skills, and help structure our ways of working by sharing best practices and your past experiences with the team.  Customer support is at the very heart of our organization - we are close to our customers and close to our product. Everybody does customer support at Smartly.io, and we offer you a seat in the team that facilitates and analyses our global 24/5 support. You will be a frontline firefighter and a system builder, making sure all the valuable feedback from our customers is heard and turned into action.

>> Learn more about our company culture and how we work at smartly.io/culturehandbook

As a BI Analyst you will:

  • Build reports and analyze customer satisfaction, customer churn, support stats, and individual client cases, and translate data into information and insights.
  • Develop intuitive and attractive static and interactive data visualizations for websites, annual and quarterly reports, presentations to company leadership and other stakeholders.
  • Consult and drive technical implementation of data warehousing, and participate in the development of ETL processes to make new and existing data sources readily available.
  • You will be part of a team that enables customer support and therefore you will:

  • Build technical expertise in Facebook products including Ads API, Pages, and Platform and provide consultative guidance to businesses.
  • Work with the technical challenges of the world’s largest online advertisers.
  • Quickly resolve advertiser issues, including campaign performance and product bugs.
  • Participate in product launches with communication and customer support.
  • Collaborate with customers, account managers, and product development team to design new product features and improve existing ones.
  • Who are we looking for?

  • Business analytics talents with sideline programming projects and a drive towards product development.
  • Background in statistical problem solving.
  • Educational background in, e.g. statistics, mathematics, industrial engineering, information, and service management.
  • Expert knowledge of SQL and NoSQL.
  • Experience in at least one of the following BI tools: Tableau, Looker, Periscope.
  • English is the main language of the company, so fluent written and spoken English is a must.
  • Recruiting process

    The recruiting process is an opportunity for both you and us to see if we're made for each other. The process takes typically 2-3 weeks from start to end.

    STEP 1 - Introductory calls with our People team and your potential team lead.

    STEP 2 - Homework assignment where you'll learn the basics and more challenging concepts of Facebook advertising.

    STEP 3 - Role interview and discussion on Facebook advertising concepts, your ambitions, and passions with the team.

    STEP 4 - Product demo simulation where you need to convince us to start a trial with the Smartly.io tool.

    STEP 5 - Discussion with our leadership team.

    Who we are

    Smartly.io is a fast-growing team of 300+ Humble Hungry Hunters. We are building a B2B SaaS product to fully automate and optimize online marketing at scale for the largest advertisers across the globe. We are a global company with 36 nationalities and footholds in 17 cities, serving 650+ brands across the globe, including eBay, Uber and TechStyle. 

    We are on a mission to make online advertising easy, efficient, and enjoyable across all major platforms. Easy as in automated, efficient as in constantly driving performance, and enjoyable through the best user experience and service in the market. We do this by combining creative automation, ad operations, and outstanding customer service to help brands scale their results – not headcount.

    Great people choose us and stay with us because they like our company culture and how we tackle challenges of huge scale at speed. Learn more about how we work at smartly.io/culturehandbook.

    Some things we're proud of:

    - 94% of Smartlies recommend the company as a great place to work.

    - 4.9/5 stars on Glassdoor.

    - 2017 Digiday WorkLife Awards: Tech Platform with the Most Innovative Culture.

    Position Details
    Location Helsinki
    Commitment Full-time
    Team Service Operations

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