View All Open Positions

Business Intelligence Analyst

Location: Helsinki, Commitment Full-time, Team Service Operations

Smartly.io is hiring a Business Intelligence Analyst to the global Service Operations team. The position is full time, permanent and based in Helsinki.

The Service Operations team develops tools and processes to:

- ensure quality customer support globally,

- drive self-serve product improvements,

- and provide situational awareness internally.

As a BI Analyst, you work with large sets of customer support and other data to identify our customers’ challenges and collaborate closely with our account managers and product development team to solve them. You work hands-on, elevate the team with your solid data analysis skills, and help structure our ways of working by sharing best practices and your past experiences with the team.  Customer support is at the very heart of our organization - we are close to our customers and close to our product. Everybody does customer support at Smartly.io, and we offer you a seat in the team that facilitates and analyses our global 24/5 support. You will be a frontline firefighter and a system builder, making sure all the valuable feedback from our customers is heard and turned into action.

>> Learn more about our company culture and how we work at smartly.io/culturehandbook

As a BI Analyst you will:

  • Build reports and analyze customer satisfaction, customer churn, support stats, and individual client cases, and translate data into information and insights.
  • Develop intuitive and attractive static and interactive data visualizations for websites, annual and quarterly reports, presentations to company leadership and other stakeholders.
  • Consult and drive technical implementation of data warehousing, and participate in the development of ETL processes to make new and existing data sources readily available.
  • You will be part of a team that enables customer support and therefore you will:

  • Build technical expertise in Facebook products including Ads API, Pages, and Platform and provide consultative guidance to businesses.
  • Work with the technical challenges of the world’s largest online advertisers.
  • Quickly resolve advertiser issues, including campaign performance and product bugs.
  • Participate in product launches with communication and customer support.
  • Collaborate with customers, account managers, and product development team to design new product features and improve existing ones.
  • Who are we looking for?

  • Business analytics talents with sideline programming projects and a drive towards product development.
  • Background in statistical problem solving.
  • Educational background in, e.g. statistics, mathematics, industrial engineering, information, and service management.
  • Expert knowledge of SQL and NoSQL.
  • Experience in at least one of the following BI tools: Tableau, Looker, Periscope.
  • English is the main language of the company, so fluent written and spoken English is a must.
  • Recruiting process

    The recruiting process is an opportunity for both you and us to see if we're made for each other. The process takes typically 2-3 weeks from start to end.

    STEP 1 - Introductory calls with our People team and your potential team lead.

    STEP 2 - Homework assignment where you'll learn the basics and more challenging concepts of Facebook advertising.

    STEP 3 - Role interview and discussion on Facebook advertising concepts, your ambitions, and passions with the team.

    STEP 4 - Product demo simulation where you need to convince us to start a trial with the Smartly.io tool.

    STEP 5 - Discussion with our leadership team.

    Who we are 

    Smartly.io is a fast-growing team of 330+ Humble Hungry Hunters. We are building a B2B SaaS product to fully automate and optimize online marketing at scale for the largest advertisers. We are a global company with 36 nationalities and footholds in 16 cities, serving 600+ brands, including eBay, Uber and TechStyle. 

    We are on a mission to make online advertising easy, efficient, and enjoyable across all major platforms. Easy as in automated, efficient as in constantly driving performance, and enjoyable through the best user experience and service in the market. We do this by combining creative automation, ad operations, and outstanding customer service to help brands scale their results – not headcount.

    Great people choose us and stay with us because they like our company culture and how we tackle challenges of huge scale at speed. Learn more about how we work at smartly.io/culturehandbook.

    Some things we're proud of:

    - 94% of Smartlies recommend the company as a great place to work.

    - 4.9/5 stars on Glassdoor.

    Position Details
    Location Helsinki
    Commitment Full-time
    Team Service Operations

    Open Positions

    No results with the current filters.

    Backend / Fullstack Developer
    Engineering
    Helsinki
    Full-time
    Business Intelligence Analyst
    Service Operations
    Helsinki
    Full-time
    Creative Business Development Lead - EMEA
    Sales
    Helsinki London Berlin
    Full-time
    Creative Strategy Lead - Americas
    Sales
    San Francisco
    Full-time
    Creative Strategy Lead - Americas
    Sales
    New York
    Full-time
    Customer Data Scientist
    Engineering
    Helsinki
    Full-time
    Customer Solutions Engineer
    Customers
    San Francisco
    Full-time
    Customer Solutions Engineer
    Customers
    Helsinki London Berlin
    Full-time
    Customer Success Manager (Managed Service)
    Customers
    Helsinki
    Full-time
    Customer Success Manager (Mid-market)
    Customers
    Madrid
    Full-time
    Customer Success Manager (Spanish speaking)
    Customers
    Madrid
    Full-time
    Data Analyst Trainee
    Service Operations
    Helsinki
    Trainee
    Developer Advocate
    Engineering
    Helsinki
    Full-time
    DevOps — Site Reliability Engineer
    Engineering
    Helsinki
    Full-time
    Frontend / Fullstack Developer
    Engineering
    Helsinki
    Full-time
    Fullstack Software Developer
    Engineering
    Helsinki
    Full-time
    Global HR Manager
    People
    Helsinki
    Full-time
    Global Rewards Lead
    Other
    Helsinki London
    Full-time
    Google Paid Search Expert
    Customers
    Helsinki
    Full-time
    HR Manager - Americas
    Other
    New York
    Full-time
    Mid-Market Account Executive
    Sales
    Austin
    Full-time
    Netherlands Market Lead
    Sales
    Amsterdam
    Full-time
    Product Designer
    Product & Design
    Helsinki
    Full-time
    Product Manager
    Product & Design
    Helsinki
    Full-time
    Sales Manager (German speaking)
    Sales
    Berlin
    Full-time
    Sales Operations Manager - Salesforce
    Other
    New York
    Full-time
    Senior Account Executive
    Sales
    São Paulo
    Full-time
    Senior Customer Success Manager
    Customers
    Sydney
    Full-time
    Senior Customer Success Manager
    Customers
    San Francisco
    Full-time
    Senior Customer Success Manager (French speaking)
    Customers
    Paris
    Full-time
    Senior Customer Success Manager (Japanese speaking)
    Customers
    Tokyo
    Full-time
    Senior Data Scientist
    Engineering
    Helsinki
    Full-time
    Senior Product Marketing Manager
    Product & Design
    New York
    Full-time
    Senior Sales Manager (Enterprise)
    Sales
    New York
    Full-time
    Senior Sales Manager (Enterprise)
    Sales
    San Francisco
    Full-time
    Senior Sales Manager (Enterprise)
    Sales
    Madrid
    Full-time
    Senior Sales Manager (German speaking)
    Sales
    Berlin
    Full-time
    Service Operations Engineer
    Service Operations
    Helsinki
    Full-time
    Service Operations Engineer
    Service Operations
    Singapore
    Full-time
    Software Developer (BI Solutions)
    Engineering
    Helsinki
    Full-time
    Software Developer (Infrastructure & Tooling)
    Engineering
    Helsinki
    Full-time
    Software Developer (Smartly Squad)
    Engineering
    Helsinki
    Trainee
    Software Engineer (Full stack, new Google product)
    Engineering
    Helsinki
    Full-time
    Sr. Customer Success Manager - Managed Service
    Customers
    San Francisco
    Full-time
    Technical Support Engineer
    Service Operations
    New York
    Full-time
    Trainee, Customer Solutions Engineer
    Customers
    Helsinki
    Trainee
    Trainee, Service Operations Engineer
    Service Operations
    Helsinki
    Trainee
    Show All