View All Open Positions

Customer Solutions Engineer

Location: Helsinki, Berlin, Commitment Full-time, Team Customers

Are you either a developer who’s itching to work closely with customers or a business expert with a programming hobby and ambition towards product development? Good. We need your help in scaling our product and business.

As a solutions engineer at Smartly.io, you put your technical problem solving skills to use, and unleash your drive for learning fast and teaching others. You work with the largest and most advanced performance marketers in the world at the cutting edge of the online marketing industry. You predict and solve customers’ technical bottlenecks, develop our product, and add to your own technical skillset constantly. You rather work through experimenting and testing than play by ready-made rules. You constantly think in terms of scripts and spend some time to automate rather than completing tasks manually time after time.

>> Learn more about our company culture and how we work at smartly.io/culturehandbook

We're definitely looking for you, if you

  • Are driven to combine the work of managing your own customers and solving complex problems with code.
  • Have experience in web development, either professionally or through hobby projects. You should be really familiar with frontend and databases.
  • Have a minimum 2+ years of account management or other customer facing experience in B2B SaaS businesses or corresponding agencies, preferably in the online marketing domain.
  • Have fluent spoken and written English (fluency in other major languages is a plus but not required).
  • Are able and willing to travel for meetings, conferences, and industry events.
  • As a Solutions Engineer at Smartly.io you will

  • Manage and nurture customer accounts through day to day communication and technical expertise. 
  • Building and testing features and integrations with your customers and sharing the knowledge with product management. Most useful features will be rolled out to other customers.
  • Debug errors and go through code to solve problems, e.g. dig through the database to find out root causes for customers’ problems. Tackle repeating issues with scripts.
  • Plan the online marketing strategies and corresponding technical requirements together with the world’s largest online advertisers.
  • Working closely together with Facebook’s engineering teams. 
  • Assist and train your teammates in understanding & handling technical issues.
  • Develop your own technical knowledge constantly to stay on top of the latest technology.
  • Recruiting process

    Smartly.io hires people that are extremely quick to learn new things because online marketing and Facebook as a platform evolve incredibly fast all the time. Our recruiting steps are designed to give you a realistic glimpse of the job, but also to test your ability and willingness to learn quickly and apply the fast-changing concepts of online advertising to maximize positive impact for your customers.

    The recruiting process is an opportunity for both you and us to see if we're made for each other.

    STEP 1 - Introductory calls with our talent team and your potential team lead.

    STEP 2 - Crack a tech puzzle challenge to showcase your skills in basic web development.

    STEP 3 - Role interview and discussion on Facebook advertising concepts, your technical knowledge and passions with the team.

    STEP 4 - Product demo simulation where you need to convince us to start trial with the Smartly.io tool.

    STEP 5 - Discussion with our leadership team.

    Who we are

    Smartly.io is a fast-growing team of 300+ Humble Hungry Hunters. We are building a B2B SaaS product to fully automate and optimize online marketing at scale for the largest advertisers across the globe. We are a global company with 36 nationalities and footholds in 17 cities, serving 650+ brands across the globe, including eBay, Uber and TechStyle. 

    We are on a mission to make online advertising easy, efficient, and enjoyable across all major platforms. Easy as in automated, efficient as in constantly driving performance, and enjoyable through the best user experience and service in the market. We do this by combining creative automation, ad operations, and outstanding customer service to help brands scale their results – not headcount.

    Great people choose us and stay with us because they like our company culture and how we tackle challenges of huge scale at speed. Learn more about how we work at smartly.io/culturehandbook.

    Some things we're proud of:

    - 94% of Smartlies recommend the company as a great place to work.

    - 4.9/5 stars on Glassdoor.

    - 2017 Digiday WorkLife Awards: Tech Platform with the Most Innovative Culture.

    Position Details
    Location Helsinki, Berlin
    Commitment Full-time
    Team Customers

    Open Positions

    No results with the current filters.

    Backend / Fullstack Developer
    Engineering
    Helsinki
    Full-time
    Business Intelligence Analyst
    Service Operations
    Helsinki
    Full-time
    Business Systems Specialist
    Other
    Helsinki
    Full-time
    Country Manager - Greater China
    Customers
    Shanghai
    Full-time
    Creative Business Development Lead - EMEA
    Sales
    Helsinki London Berlin
    Full-time
    Customer Data Scientist
    Other
    San Francisco
    Full-time
    Customer Data Scientist
    Engineering
    Helsinki
    Full-time
    Customer Solutions Engineer
    Customers
    Helsinki Berlin
    Full-time
    Customer Solutions Engineer
    Customers
    London
    Full-time
    Customer Solutions Engineer
    Service Operations
    San Francisco
    Full-time
    DevOps — Site Reliability Engineer
    Engineering
    Helsinki
    Full-time
    Director of Mid-Market - EMEA
    Customers
    Madrid
    Full-time
    Frontend / Fullstack Developer
    Engineering
    Helsinki
    Full-time
    Fullstack Software Developer
    Engineering
    Helsinki
    Full-time
    Google Paid Search Expert
    Customers
    Helsinki
    Full-time
    Head of Americas Marketing
    Marketing
    New York
    Full-time
    Human Resources Business Partner
    Other
    New York
    Full-time
    Mid-Market Account Executive
    Sales
    Austin
    Full-time
    Product Designer
    Engineering
    Helsinki
    Full-time
    Product Manager
    Engineering
    Helsinki
    Full-time
    Sales Director (Japanese speaking)
    Sales
    Tokyo
    Full-time
    Sales Operations Analyst
    Other
    San Francisco New York
    Full-time
    Security Engineer
    Engineering
    Helsinki
    Full-time
    Senior Customer Success Manager
    Customers
    New York
    Full-time
    Senior Customer Success Manager
    Customers
    San Francisco
    Full-time
    Senior Customer Success Manager
    Customers
    Amsterdam
    Full-time
    Senior Customer Success Manager (French speaking)
    Customers
    Paris
    Full-time
    Senior Customer Success Manager (Japanese speaking)
    Customers
    Tokyo
    Full-time
    Senior Customer Success Manager (Mandarin speaking)
    Customers
    Shanghai
    Full-time
    Senior Data Scientist
    Engineering
    Helsinki
    Full-time
    Senior Enterprise Sales Manager - ANZ
    Sales
    Sydney
    Full-time
    Senior Enterprise Sales Manager - Southeast Asia
    Sales
    Singapore
    Full-time
    Senior Enterprise Sales Manager (Mandarin speaking)
    Sales
    Shanghai
    Full-time
    Senior Sales Manager
    Sales
    Madrid
    Full-time
    Senior Sales Manager (Enterprise)
    Sales
    San Francisco
    Full-time
    Senior Sales Manager (Enterprise)
    Sales
    New York
    Full-time
    Senior Sales Manager (Enterprise)
    Sales
    Amsterdam
    Full-time
    Senior Sales Manager (Enterprise)
    Sales
    London
    Full-time
    Senior Sales Manager (German speaking)
    Sales
    Berlin
    Full-time
    Senior Sales Manager, Agencies
    Sales
    San Francisco
    Full-time
    Senior Sales Manager, Agencies
    Sales
    New York
    Full-time
    Senior Technical Account Manager
    Customers
    New York
    Full-time
    Senior Technical Account Manager
    Customers
    San Francisco
    Full-time
    Senior Technical Account Manager (Mandarin speaking)
    Customers
    Shanghai
    Full-time
    Service Operations Engineer
    Service Operations
    San Francisco
    Full-time
    Service Operations Engineer
    Service Operations
    New York
    Full-time
    Service Operations Engineer
    Service Operations
    Singapore
    Full-time
    Service Operations Engineer
    Service Operations
    Helsinki
    Full-time
    Service Operations Engineer Internship
    Service Operations
    Helsinki
    Intern
    Software Developer (BI Solutions)
    Engineering
    Helsinki
    Full-time
    Software Developer (Infrastructure & Tooling)
    Engineering
    Helsinki
    Full-time
    Software Developer (Smartly Squad)
    Engineering
    Helsinki
    Intern
    Solutions Engineer
    Customers
    Amsterdam
    Full-time
    Solutions Engineer Internship
    Customers
    Helsinki
    Intern
    Technical Recruiter
    Other
    Helsinki
    Full-time
    Technical Sourcer (Recruiter)
    Other
    Helsinki
    Full-time
    VP Sales, West
    Sales
    San Francisco
    Full-time
    Show All