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Senior Customer Success Manager

Location: San Francisco, Commitment Full-time, Team Customers

Do you enjoy having responsibility over an entire market to manage and grow? Are you motivated by working closely with customers solving their online marketing strategy challenges? Do you take pride in helping your customers succeed and constantly looking for opportunities to up-sell?

As a Senior Customer Success Manager at Smartly.io, you’ll take ownership of your own customers from week one, give consultative advice, scope and lead successful product trials and drive customer engagement. You'll function as the crucial link between customers, Facebook, and our product development team. You'll get a seat in the cutting edge, fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own target market, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.

>> Learn more about our company culture and how we work at smartly.io/culturehandbook 

 

>> Browse open positions at smartly.io/careers

We're definitely looking for you, if you

  • Sell the Smarly.io product by partnering with Enterprise Sales to lead a successful discovery, trial, and conversion of the tool
  • Acquire and maintain a working knowledge of the value proposition of the platform as well as the existing and future needs of the customer
  • Solve customers problems by building partnerships, driving product/feature adoption, and ensuring they actualize the value proposition from their investment
  • Develop a strategic and granular understanding of your customers in order to ensure their KPI’s are aligned with their long term goals and are being met and/or exceeded on a consistent basis
  • Build relationships with your customers and maximize learning by communicating innovation and best practices in the digital landscape
  • Accurately Identify risk of customer churn and put value-add actions in place to mitigate possible churn
  • Champion the voice of the customer internally by giving product feedback to Product/Engineering in a effective manner for improvements and road mapping
  • Partner with product/customer marketing to produce continually enhanced vertical/industry specific assets that drive customer engagement
  • Partner with internal stakeholders including but not limited to vertical SME’s, technical solutions, sales, people/operations, finance, and legal to ensure operational excellence
  • Requirements are...

  • Are driven to combine the work of managing your own customers, solving their online marketing challenges, and building long-term relationships.
  • Have a minimum of 5+ years of account management experience in B2B SaaS businesses or corresponding agencies, preferably in the online marketing domain.
  • Have great communication skills to be able to explain complex concepts clearly and efficiently and give consultative advice to help customers grow their performance.
  • Have an impressive track record of meeting and exceeding account or revenue growth targets on a consistent basis.
  • Have professional spoken and written English (fluency in other major languages is a plus but not required).
  • Have unrestricted work authorization in the US.
  • Are able and willing to travel for meetings, conferences and industry events.
  • Legal right to work in the US.
  • Who we are

    Smartly.io is a fast-growing team of 300+ Humble Hungry Hunters. We are building a B2B SaaS product to fully automate and optimize online marketing at scale for the largest advertisers across the globe. We are a global company with 36 nationalities and footholds in 17 cities, serving 650+ brands across the globe, including eBay, Uber and TechStyle. 

    We are on a mission to make online advertising easy, efficient, and enjoyable across all major platforms. Easy as in automated, efficient as in constantly driving performance, and enjoyable through the best user experience and service in the market. We do this by combining creative automation, ad operations, and outstanding customer service to help brands scale their results – not headcount.

    Great people choose us and stay with us because they like our company culture and how we tackle challenges of huge scale at speed. Learn more about how we work at smartly.io/culturehandbook.

    Some things we're proud of:

    - 94% of Smartlies recommend the company as a great place to work.

    - 4.9/5 stars on Glassdoor.

    - 2017 Digiday WorkLife Awards: Tech Platform with the Most Innovative Culture.

    Position Details
    Location San Francisco
    Commitment Full-time
    Team Customers

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