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Customer Success Manager, Nordics (Agencies)

Location: Helsinki, Commitment Full-time, Team Customers

Do you enjoy having responsibility over an entire market to manage and grow? Are you motivated by working closely with customers solving their online marketing strategy challenges? Do you take pride in helping your customers succeed and constantly looking for opportunities to up-sell?

As a Customer Success Manager at Smartly.io, you’ll take ownership of your own agency customers from first week on, give consultative advice, scope and drive successful product on-boardings and drive customer engagement. You function as the crucial link between customers, Facebook, and our product development team. You get a seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own target market, managing customer relationships, and scaling the operations of an ambitious growth company.

We're definitely looking for you, if you

  • Are driven to combine the work of managing your own customers, solving their online marketing challenges and building long-term relationships.
  • Have strong prior experience in online advertising (preferably from Facebook).
  • Have great communication skills to be able to explain complex concepts clearly and efficiently and give consultative advice to help customers grow their performance.
  • Have professional spoken and written English (fluency in other major languages is a plus but not required).
  • Are able and willing to travel for meetings, conferences and industry events.
  • As a Customer Success Manager at Smartly.io, you will

  • Manage and nurture your own customer accounts through day to day communication and online marketing expertise.
  • Work closely with customers to hone their online marketing strategy and quickly resolve issues including scaling budgets, campaign performance and manual work.
  • Take full ownership and responsibility of growing and managing your own target market and develop vertical expertise
  • Develop and maintain excellent knowledge and skills for Smartly.io tool and Facebook advertising in general so that you’re constantly able to solve customers’ problems.
  • Build, manage and develop strong relationships with customers and Facebook.
  • Collaborate with customers, Smartly.io Customer Success Managers and product development team to maintain the quick feedback loop.
  • Recruitment process:

    Smartly.io hires people that are extremely quick to learn new things because online marketing and Facebook as a platform evolve incredibly fast all the time. Our recruiting steps are designed to give you a realistic glimpse of the job, but also to test your ability and willingness to learn quickly and apply the fast-changing concepts of online advertising to maximize positive impact for your customers.

    The recruiting process is an opportunity for both you and us to see if we're made for each other. Usually the whole recruitment process takes 2-3 weeks from start to end.

    STEP 1 - Introductory calls with our talent team and your potential team lead.

    STEP 2 - Role interview and discussion on Facebook advertising concepts, your ambitions and passions with the team.

    STEP 3 - Sales demo simulation where you need to convince us to start trial with the Smartly.io tool. This is a part of every recruitment process at Smartly to stay close to our product and customers!

    STEP 4 - Discussion with our leadership team.

    Who we are 

    Smartly.io is a fast-growing team of 350+ Humble Hungry Hunters. We are building a B2B SaaS product to fully automate and optimize online marketing at scale for the largest advertisers. We are a global company with 40 nationalities and footholds in 16 cities, serving 600+ brands, including eBay, Uber, and Skyscanner. 

    We are on a mission to make online advertising easy, efficient, and enjoyable across all major platforms. Easy as in automated, efficient as in constantly driving performance, and enjoyable through the best user experience and service in the market. We do this by combining creative automation, ad operations, and outstanding customer service to help brands scale their results – not headcount.

    Great people choose us and stay with us because they like our company culture and how we tackle challenges of huge scale at speed. Learn more about how we work at smartly.io/culturehandbook.

    Some things we're proud of:

    - 94% of Smartlies recommend the company as a great place to work.

    - 4.9/5 stars on Glassdoor.

    Position Details
    Location Helsinki
    Commitment Full-time
    Team Customers

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