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Data Analyst, Product Analytics

Location: Helsinki, Commitment Full-time, Team Engineering

Smartly.io is now looking for product analytics focused Data Analyst to join our Analytics and Business Intelligence team! Our centralized analytics team works with different parts of the organization, spanning from Product Management and Design to Customer Success, Marketing and Service Operations.

You will work with different types of data, ranging from in-app user interactions to terabytes of high-fidelity Facebook ads data and support conversations data. On the product level we track hundreds of thousands of in-app user interactions daily (and growing) that need to be translated into meaningful insights. Our data engineering team is constantly adding new data sources to enrich analysis. We operate in a rapidly evolving business environment, working with the world's most advanced advertisers. We are leading the way in building innovative solutions for creative and adding platforms to offer our customers a true multiplatform solution. This means are product is also getting more complex and our 14 product teams need our help to understand how different areas and features of the product are used, and where should they aim next.

You will work as part of a wider team (called Value for Life) that automates operations by creating internal BI tools, dashboards, and metrics for product teams, as well as by developing billing systems, sales tools, and internal data warehouses. Our customers are our fellow employees here at Smartly. We collect, warehouse, and refine data to support business intelligence, invoicing, sales operations, and product management. Value for Life works closely with multiple teams around the company to build an understanding of how the data warehouse and pipeline should be built so that they serve the company in the best possible way.

As a Data Analyst at Smartly.io, you will:

  • Work closely with Business and Product teams to identify important questions, define key success metrics and shape data-informed product and business strategies
  • Analyse Smartly app telemetry and feature usage data; and develop goals and tracking metrics to help drive data-informed product development together with Product and Design organization
  • Develop hypotheses, validate them and solve problems, share insights and follow up on actions taken based on analysis
  • Develop intuitive and compelling dashboards and reporting related to performance metrics
  • Work closely with Customer Success teams to deliver insights on how individual customers use Smartly, how the new customers onboard to our tool and how we can improve customer satisfaction and lower churn
  • What we’re looking for:

  • Skills in writing complex analytical SQL queries (we use PostgreSQL and Snowflake as our warehouses)
  • Proficiency in one or more BI and visualisation tools like Looker, Periscope, Tableau or Power BI (we use Tableau and Redash at Smartly.io)
  • Experience in product analytics and tracking tools, such as Segment, Alooma, Snowplow or Mixpanel
  • Experience with Python/R or other statistical computing languages (we mainly use Python and R)
  • Skills in defining and developing the right business and product performance metrics
  • Strong communication and presentation skills
  • Definitely let us know if you:

  • Have delivered predictive analytics projects (for example, churn and LTV prediction in SaaS products) and have an interest in data science
  • Worked with ETL and workflow orchestration tools such as Airflow or Luigi (we are currently migrating our data pipelines to Airflow)
  • Who we are

    Smartly.io is building a platform to automate every step of social advertising to unlock greater performance and creativity. We are a global team of over 350 Smartlies with footholds in 13 cities, serving more than 650 brands worldwide, including eBay, Uber and Ubisoft.

    We’re building the best product company to work for, where highly autonomous engineering teams can take full ownership of creating world-class software. As a Smartlie engineer, you get to tackle challenges of considerable scale and complexity. We develop our product at a fast pace and in close cooperation with the largest online businesses globally. 

    We take ownership, optimize impact and maximize learning. Smartlies choose us and grow with us thanks to the company culture and smart colleagues. Learn more at smartly.io/culturehandbook.

    Position Details
    Location Helsinki
    Commitment Full-time
    Team Engineering

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