View All Open Positions

Technical Support Engineer

Location: Helsinki, Finland / London, UK / Berlin, Germany, Commitment Full-Time, Team Service Operations

WARNING: This Is Not Your Typical Tech Support Job!

Smartly.io’s Support culture is different. Everybody does Support at Smartly.io, and as a Technical Support Engineer, you will be one of its cardinal ambassadors. You will be part of an engineering team working to build the most advanced product support on the planet.

This role comes with great responsibility and requires a variety of skills: you’ll serve as a vital link, translator and communicator between customers and our equally world-class product development team. You will have the opportunity to work closely with our Engineering team that develops our web application, Customers teams that serve our clients, and directly with end customers through our in-app support chat. Your major responsibility will be making sure that the problems you address will not resurface. As a result, you’ll make the customer’s life easier as well as improve our core product. None of your days will be quite alike – exciting times guaranteed! 

Some examples of projects we are working on:

- Empower developers to communicate bug fixes to the end users as fast as possible with our internal JIRA comms app.

- Organise and attend cross-functional UI/UX days where we go after bugs and inconsistencies in the platform. Pair-up with product engineers and fix them.

- Create a sidebar assistant for augmenting information available to supporters

The role combines highly technical support work with software development tasks and projects so it will also serve as a nice stepping stone towards working on the core product or other technical roles in Smartly.

Read more about the team and different employee stories here!

As a Technical Support Engineer at Smartly.io, you will:

  • Ensure that Smartly.io is renowned globally for its best-in-class technical support and distinguished customer service
  • Build technical expertise in Facebook, Instagram, Pinterest, and other major social networks
  • Work with the technological challenges of the world’s largest online advertisers, helping them to troubleshoot issues in an expedient and affable manner
  • Help to launch products, including supporting alpha and beta features
  • Resolve advertisers’ issues and identify product bugs using our internal troubleshooting tools
  • Perform tech-heavy investigations and resolve complex support escalations
  • Analyze, reproduce, prioritize, and document platform bugs
  • Improve documentation and help drive education about our platform
  • Help foster the product feedback loop through your experiences in support
  • Act with little direction and work quickly to identify and fix the root causes of problems
  • Assist and train your teammates in understanding and handling technical issues
  • Work in a fast-paced environment while still delivering world class results for the customers

    • We're definitely looking for you, if you:

  • Are interested in working in a fast-paced, online marketing domain, have a willingness to push yourself to exceed your goals, and have an ability to learn new things quickly
  • Have prior experience in technical/product support or software development in a customer-facing role or, at least, a genuine interest to work closely with customers and solve their problems
  • Have some technical background in modern web technologies like React, AngularJS, or Node.js. Our tech stack includes Kubernetes, Ruby on Rails, React+Redux+Flow, Node.js+TypeScript, Python, PHP, PostgreSQL, MongoDB.
  • Extra points for experience with Airflow and Snowflake
  • Are always looking to improve and automate - being “lazy” with manual tasks is a good quality. You can build your own tools to help yourself, along with the rest of the team
  • Get excited about solving problems and thrive in situations where there are several unknowns.
  • Fluency in spoken and written English
  • Extra points for fluency in French or Spanish

    • Who we are

    Powering beautifully effective ads - Smartly.io automates every step of social advertising to unlock greater performance and creativity.

    We are a team of over 400 Smartlies, building a platform that automates creative production and ad buying at scale. We are #1 in social advertising, managing 2.5 billion euros in ad spend and serving more than 650 brands worldwide, including eBay, Uber and TechStyle. Our team has footholds in 17 cities around the world and represents 54 different nationalities.

    We are growing fast and hiring for many interesting positions globally. Learn more at smartly.io/careers and smartly.io/culturehandbook.

    – – – 

    Reasonable accommodation for people with disabilities

    Smartly.io is committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our job application procedures and working environment. If you need assistance or have any questions please contact us at accommodations@smartly.io.

    Position Details
    Location Helsinki, Finland / London, UK / Berlin, Germany
    Commitment Full-Time
    Team Service Operations
    Apply

    Open Positions

    No results with the current filters.

    Customer Success Manager
    Enterprise Customer Success
    London
    Full-Time
    Customer Success Manager (Italian Speaking)
    Enterprise Customer Success
    Berlin Germany / Madrid Spain
    Full-Time
    Senior Paid Social Media Associate
    Managed Services
    New York
    Full-Time
    Associate Account Executive
    Enterprise Sales
    Sydney
    Full-Time
    Enterprise Account Executive
    Enterprise Sales
    Singapore
    Full-Time
    Vice President Sales, Central
    Enterprise Sales
    Chicago
    Full-Time
    Engineering Team Lead, Facebook Performance & Insights
    Engineering Leadership
    Helsinki
    Full-Time
    Backend Developer
    Software Development
    Helsinki
    Full-Time
    Technical Support Engineer
    Service Operations
    New York
    Full-Time
    Data Engineer
    Software Development
    Helsinki
    Full-Time
    Enterprise Sales Development Representative
    Enterprise Sales
    London
    Full-Time
    Enterprise Sales Development Representative
    Enterprise Sales
    New York
    Full-Time
    Customer Success Manager
    Enterprise Customer Success
    New York
    Full-Time
    Lead Technical Writer
    Service Operations
    Helsinki Finland / Berlin Germany / Madrid Spain
    Full-Time
    Senior Paid Social Media Associate
    Managed Services
    San Francisco
    Full-Time
    Fullstack Developer (Pinterest)
    Software Development
    Helsinki
    Full-Time
    Paid Social Media Manager
    Managed Services
    Helsinki Finland / London UK
    Full-Time
    Frontend Engineer (Design Systems)
    Software Development
    Helsinki
    Full-Time
    DevOps — Site Reliability Engineer
    Infrastructure Engineering
    Helsinki
    Full-Time
    Senior Paid Social Media Manager
    Managed Services
    New York
    Full-Time
    Senior Account Executive
    Enterprise Sales
    Seattle
    Full-Time
    Technical Support Engineer
    Service Operations
    Helsinki Finland / London UK / Berlin Germany
    Full-Time
    Paid Social Media Associate
    Managed Services
    Helsinki
    Full-Time
    Smartly Launchpad Summer 2021 (Service Operations Engineer)
    Service Operations
    Helsinki
    Trainee
    Senior Fullstack Developer (Core Platform Services)
    Software Development
    Helsinki
    Full-Time
    Senior Customer Success Manager
    Enterprise Customer Success
    San Francisco CA / Los Angeles CA
    Full-Time
    Remote Software Developer (NodeJS/React/TypeScript)
    Software Development
    Helsinki
    Full-Time
    Product Marketing Manager
    Marketing
    London UK / Berlin Germany / Helsinki Finland
    Full-Time
    Product Manager (greenfield product)
    Product Management
    Helsinki
    Full-Time
    Fullstack Javascript Developer (NodeJS/React)
    Software Development
    Helsinki
    Full-Time
    Fullstack Developer (greenfield project)
    Software Development
    Helsinki
    Full-Time
    Fullstack Developer (Facebook Ecosystem / Performance & Insights Team)
    Software Development
    Helsinki
    Full-Time
    Fullstack Developer (Creative Management)
    Software Development
    Helsinki
    Full-Time
    Enterprise Account Executive (Thai Speaking)
    Enterprise Sales
    Singapore
    Full-Time
    Data Scientist (Optimisation)
    Data Science Engineering
    Helsinki
    Full-Time
    Backend Developer (NodeJS/Typescript)
    Software Development
    Helsinki
    Full-Time
    Backend Developer (Measurement Partner Integrations)
    Software Development
    Helsinki
    Full-Time
    Account Executive
    Enterprise Sales
    New York
    Full-Time
    Senior Account Executive
    Enterprise Sales
    Los Angeles
    Full-Time
    Fullstack Developer (Multi-Platform)
    Software Development
    Helsinki
    Full-Time
    Fullstack Developer (Facebook Ecosystem)
    Software Development
    Helsinki
    Full-Time
    FP&A Manager
    Financial Planning & Analysis
    Helsinki
    Full-Time
    Enterprise Sales Manager - UK
    Enterprise Sales
    London
    Full-Time
    Enterprise Sales Manager - Germany
    Enterprise Sales
    Berlin
    Full-Time
    Creative Solutions Partner
    Creative
    San Francisco CA / New York NY
    Full-Time
    Smartly Launchpad Summer 2021 (Software Developer)
    Software Development
    Helsinki
    Trainee
    Senior Customer Success Manager (Portuguese and Spanish speaking)
    Enterprise Customer Success
    São Paulo
    Full-Time
    Senior Account Executive
    Enterprise Sales
    San Francisco
    Full-Time
    Product Manager (Digital Asset Management)
    Product Management
    Helsinki
    Full-Time
    Product Designer (greenfield product)
    Product Design
    Helsinki
    Full-Time
    Product Designer (Creative Product)
    Product Design
    Helsinki
    Full-Time
    Product Designer
    Product Design
    Helsinki
    Full-Time
    Fullstack Developer (Creative Insights and Testing)
    Software Development
    Helsinki
    Full-Time
    Data Scientist (Creative Insights)
    Data Science Engineering
    Helsinki
    Full-Time
    Customer Success Manager, Nordics
    Enterprise Customer Success
    Helsinki
    Full-Time
    Backend focused Fullstack Developer (Pinterest)
    Software Development
    Helsinki
    Full-Time
    Backend Focused Fullstack Developer (Dynamic Ads)
    Software Development
    Helsinki
    Full-Time
    Show All

    Privacy Policy & Cookie Policy. Copyright © 2013-2021 Smartly.io Solutions Oy. All rights reserved.