Location: Helsinki, Finland / London, UK / Berlin, Germany, Commitment Full-Time, Team Service Operations
WARNING: This Is Not Your Typical Tech Support Job!
Smartly.io’s Support culture is different. Everybody does Support at Smartly.io, and as a Technical Support Engineer, you will be one of its cardinal ambassadors. You will be part of an engineering team working to build the most advanced product support on the planet.
This role comes with great responsibility and requires a variety of skills: you’ll serve as a vital link, translator and communicator between customers and our equally world-class product development team. You will have the opportunity to work closely with our Engineering team that develops our web application, Customers teams that serve our clients, and directly with end customers through our in-app support chat. Your major responsibility will be making sure that the problems you address will not resurface. As a result, you’ll make the customer’s life easier as well as improve our core product. None of your days will be quite alike – exciting times guaranteed!
Some examples of projects we are working on:
- Empower developers to communicate bug fixes to the end users as fast as possible with our internal JIRA comms app.
- Organise and attend cross-functional UI/UX days where we go after bugs and inconsistencies in the platform. Pair-up with product engineers and fix them.
- Create a sidebar assistant for augmenting information available to supporters
The role combines highly technical support work with software development tasks and projects so it will also serve as a nice stepping stone towards working on the core product or other technical roles in Smartly.
Read more about the team and different employee stories here!
Who we are
Powering beautifully effective ads - Smartly.io automates every step of social advertising to unlock greater performance and creativity.
We are a team of over 400 Smartlies, building a platform that automates creative production and ad buying at scale. We are #1 in social advertising, managing 2.5 billion euros in ad spend and serving more than 650 brands worldwide, including eBay, Uber and TechStyle. Our team has footholds in 17 cities around the world and represents 54 different nationalities.
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Reasonable accommodation for people with disabilities
Smartly.io is committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our job application procedures and working environment. If you need assistance or have any questions please contact us at firstname.lastname@example.org.
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