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Lead Technical Writer

Location: Helsinki, Finland / Berlin, Germany / Madrid, Spain, Commitment Full-Time, Team Service Operations

We are very proud of our knowledge base, and we need more hands on the deck to accelerate our transformation. With more than 500 articles as a reflection of the common accumulated expertise around social media advertisement, Smartly.io is an undisputed leader. We expect every employee to take ownership, so everyone in the company is free to contribute to the knowledge base. With a projected 600+ employees by the end of 2021, we need to harness the combined knowledge of the company efficiently while ensuring high quality standards in our documentation to get to the next level. We have no intention to keep punching in the same category. We have high ambitions and we are looking to compete with the top corporations out there. Are you the person we need to take our knowledge base to that next level? Both in terms of breadth and depth, but also in terms of quality and agility?

 

By joining the Technical Writing team, you will enable the most advanced social media marketers with the best social media advertisement tool on the planet.

 

This role comes with great responsibility and requires a variety of skills: you’ll serve as a vital link, translator and communicator between customers and our equally world-class product development team. You will have the opportunity to work closely with our Engineering team that develops our web application, Customers teams that serve our clients, and directly with end customers through our in-app support chat. Your major responsibility will be making sure that the problems you address will not resurface. As a result, you’ll make the customer’s life easier as well as improve our core product. None of your days will be quite alike – exciting times guaranteed! 

 

Technical Writing is part of the Customer Support team and in tight collaboration with the other parts of this organization. Read more about the team and different employee stories here!

As a Technical Writer Lead at Smartly.io, you will:

  • Analyse the knowledge base usages and prioritise the needs of new articles and article updates
  • Coordinate with stakeholders and contributors for articles on new features
  • Elevate the quality of the documentation to a world-class standard
  • Outline hiring needs to follow the growth of the product and the documentation need
  • Structure and execute the transfer of technical writing responsibility from Product Managers to Technical Writers
  • Strategise with Product Marketing to elevate and utilize the public knowledge base for lead generation.
  • Build technical expertise in Facebook, Instagram, Pinterest, Snap, Tiktok, Youtube and other major social networks
  • Work with the technological challenges of the world’s largest online advertisers, helping them to troubleshoot issues in an expedient and affable manner
  • Help to launch products, including supporting alpha and beta features
  • Collaborate with the Training organisation to drive education about our platform
  • Work in a fast-paced environment while still delivering world class results for the customers

We're definitely looking for you, if you:

  • Are interested in working in a fast-paced, online marketing domain, have a willingness to push yourself to exceed your goals, and have an ability to learn new things quickly.
  • Have prior experience in technical writing in the capacity of a leader.
  • Get excited about solving problems and thrive in situations where there are several unknowns.
  • Have fluency in written and spoken American English
  • Can find all the typos and grammar mistakes in this job description.

Who we are

Powering beautifully effective ads - Smartly.io automates every step of social advertising to unlock greater performance and creativity.

We are a team of over 400 Smartlies, building a platform that automates creative production and ad buying at scale. We are #1 in social advertising, managing 2.5 billion euros in ad spend and serving more than 650 brands worldwide, including eBay, Uber and TechStyle. Our team has footholds in 17 cities around the world and represents 54 different nationalities.

We are growing fast and hiring for many interesting positions globally. Learn more at smartly.io/careers and smartly.io/culturehandbook.

– – – 

Reasonable accommodation for people with disabilities

Smartly.io is committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our job application procedures and working environment. If you need assistance or have any questions please contact us at accommodations@smartly.io.

Position Details
Location Helsinki, Finland / Berlin, Germany / Madrid, Spain
Commitment Full-Time
Team Service Operations

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