Location: Helsinki, Finland / Berlin, Germany / Madrid, Spain, Commitment Full-Time, Team Service Operations
We are very proud of our knowledge base, and we need more hands on the deck to accelerate our transformation. With more than 500 articles as a reflection of the common accumulated expertise around social media advertisement, Smartly.io is an undisputed leader. We expect every employee to take ownership, so everyone in the company is free to contribute to the knowledge base. With a projected 600+ employees by the end of 2021, we need to harness the combined knowledge of the company efficiently while ensuring high quality standards in our documentation to get to the next level. We have no intention to keep punching in the same category. We have high ambitions and we are looking to compete with the top corporations out there. Are you the person we need to take our knowledge base to that next level? Both in terms of breadth and depth, but also in terms of quality and agility?
By joining the Technical Writing team, you will enable the most advanced social media marketers with the best social media advertisement tool on the planet.
This role comes with great responsibility and requires a variety of skills: you’ll serve as a vital link, translator and communicator between customers and our equally world-class product development team. You will have the opportunity to work closely with our Engineering team that develops our web application, Customers teams that serve our clients, and directly with end customers through our in-app support chat. Your major responsibility will be making sure that the problems you address will not resurface. As a result, you’ll make the customer’s life easier as well as improve our core product. None of your days will be quite alike – exciting times guaranteed!
Technical Writing is part of the Customer Support team and in tight collaboration with the other parts of this organization. Read more about the team and different employee stories here!
Who we are
Powering beautifully effective ads - Smartly.io automates every step of social advertising to unlock greater performance and creativity.
We are a team of over 400 Smartlies, building a platform that automates creative production and ad buying at scale. We are #1 in social advertising, managing 2.5 billion euros in ad spend and serving more than 650 brands worldwide, including eBay, Uber and TechStyle. Our team has footholds in 17 cities around the world and represents 54 different nationalities.
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Reasonable accommodation for people with disabilities
Smartly.io is committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our job application procedures and working environment. If you need assistance or have any questions please contact us at email@example.com.
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