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Smartly Launchpad: Service Operations Engineer

Location: Helsinki, Commitment Trainee, Team Service Operations

We’re looking for sharp and tech-savvy Service Operations Engineers to join Smartly.io and solve technical and business-related challenges for the world’s largest advertisers. As part of our 6-month Launchpad program, we offer a steep learning curve, flexible starting dates all year round, and the chance to launch your career at Smartly.io by staying on as a full-time or part-time employee (thesis opportunities included.)

At Smartly.io, we automate everything in between creative production and ad buying for over 650 global brands. As a member of our Service Operations team, you’ll sit at the heart of our organization and make sure our services are up to par with the standards of the world’s largest advertisers and ad platforms.

You’ll develop tools and processes to ensure quality customer service globally, drive self-serve product improvements, and provide situational awareness internally. You’ll be a frontline firefighter and a system builder, making sure that all the valuable feedback from our customers is heard and turned into action. Expect to work as a full-fledged team member from day one: you’ll spend roughly 70% of your time on development projects and the other 30% on consulting customers.

DL for applications: 31.3.2020. We read through the applications on a weekly basis during the application time. 

As a Service Operations Engineer, you’ll:

  • Work with the technological challenges of the world’s largest online advertisers
  • Become an expert in fishing out what our customers need and in solving their challenges
  • Build technical expertise in Facebook products including Ads API, Pages, Platform and provide consultative guidance to businesses
  • Quickly resolve advertiser issues, including campaign performance and product bugs
  • Participate in product launches with communication and customer support
  • Collaborate with customers, account managers, and product development teams to design new product features and improve existing ones
  • Build internal and external materials for support and education
  • We’re looking for:

  • Business talents with sideline programming projects and a drive towards product development OR programmers who are itching to shift to a more customer-focused role
  • Background (educational, professional, or hobbyist) in programming and statistical problem solving
  • At minimum, you should have a Bachelor’s Degree, but we’re mainly looking for Master’s students close to graduating or recent graduates from the fields of Industrial Engineering and Management, Information Networks, Computer Science, Business Technology, or similar 
  • Interest to stay on as a full-time employee after the six months
  • Fluency in written and spoken English
  • Self-driven approach to solving tricky technical problems and drive to constantly develop your own technical and industry knowledge 
  • Laziness in manual work—you think in terms of scripts and automate everything you can
  • To launch your career at Smartly.io, we offer:

  • Competitive compensation
  • Flexible starting dates all year round
  • A position as a full-fledged team member
  • The chance to develop your technical skill set with customer cases and development projects
  • A seat in one of Finland’s most international tech offices
  • A 6-month contract with the chance to continue as a full-time / part-time employee (including thesis opportunities and international relocation)
  • Healthcare, top-notch equipment and many other perks
  • How to apply:

    Our recruitment process has five steps that give you a realistic glimpse of the job, but also test the depth of your technical knowledge, your problem-solving skills, and your ability to make informed decisions in a fast-changing environment. To see if we’re made for each other. Usually, the recruitment process takes 2-3 weeks from start to end.

    STEP 1 – Introductory calls with our talent team and your potential team lead

    STEP 2 – Assignment where you’ll solve a tech puzzle to showcase your technical problem-solving skills

    STEP 3 – Role interview and discussion on Facebook advertising concepts, your technical knowledge and passions with the team

    STEP 4 – Smartly.io demo simulation where you need to convince us to start trial with the Smartly.io tool

    Who we are

    Powering beautifully effective ads. Smartly.io automates every step of social advertising to unlock greater performance and creativity.

    We are a global team of over 350 Smartlies, building a platform that automates creative production and ad buying at scale. We are #1 in social advertising, managing 2.5 billion euros in ad spend and serving more than 650 brands worldwide, including eBay, Uber and TechStyle. Our team has footholds in 13 cities around the world and represents 43 different nationalities.

    We are growing fast and hiring for many interesting positions globally. Learn more at smartly.io/careers and smartly.io/culturehandbook.

    Position Details
    Location Helsinki
    Commitment Trainee
    Team Service Operations

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