Be consistent in decision and actions, keep decision-making transparent and explain why.
Understand your team's role in executing Smartly's strategy, creating success in practice and communicate it to your team regularly.
Foster our culture of moving fast, iterating and learning to deliver the best outcomes.
Monitor progress and intervene if necessary.
Enable your team members to exceed themselves in their roles.
Walk the talk, make our values come alive every day and keep improving.
The secret sauce of our growth has always been our culture. It defines how we aspire to build our product, whom we hire and reward, and how we work towards a shared vision. In short, our culture is why our customers and employees choose us and stay with us.
Capturing culture between the covers is impossible. Yet trying to do it has helped us learn and get on the same page (or 41 pages) as a company. And while sharing the outcome hopefully helps others learn a thing or two, it certainly helps us stay humble and progressive with our culture.
We’re humble yet ambitious to become the best in what we do. We’re hungry to win—we experiment relentlessly and make bold decisions to stay ahead of the curve.
Trust is the cornerstone of any successful team and a must for fast decision-making and candid feedback. We build trust by holding ourselves and each other accountable for our actions and decisions. If trust is broken, we go out of our way to restore it.
Nothing is someone else’s problem—we act as owners and work towards common goals as one big team. We optimize for the success of the whole company, not just our own.
We make decisions nimbly, automate manual work, and execute with speed as a habit. Working smarter, not harder, allows us to take care of our wellbeing and productivity in the long run.
We learn fastest by boldly going for the biggest challenges — if we fail, we make sure to learn from it, teach others, and set the bar even higher on the next try. We champion radically candid feedback to help each other improve.
All our decisions are inspired by providing long-term value to our customers. We understand their needs by working closely with them and collaborate across teams and functions to solve their trickiest problems.