Support & Services

Beyond support: your marketing force multiplier.

We're not just here when things break; we're here to help you break records—day or night—with a dedicated team that’s all about turning challenges into opportunities.

Never navigate alone again.

Think of us as your team's secret weapon, here to not just respond to tickets, but dive into the trenches with you. This is enterprise-grade support and customer service—a human helping hand designed to transform platform features into campaign victories.

The expertise you need at every stage.

Enterprise tech deserves enterprise support. We don’t just hand your team an AI advertising platform and wish you luck; we’re in this with you, start to finish. Want a painless launch, creative firepower, or someone to run the whole show? We've got the power to turn platform potential into business reality.

Onboarding that means business.

We've engineered an onboarding experience as powerful as our platform. Smartly’s seamless process gets your team generating results while others are still reading manuals.

Find the gaps. Fill the funnel.

We're not here to nod at your current approach—we're here to elevate it. Our strategic audit uncovers the growth opportunities your competitors wish you'd miss.

Pixels in. Performance out.

We don't just flip switches—we build engines. Your implementation will include the exact proprietary features that will drive results and make a big difference for your brand.

Your team, powered up.

This is where relationships become results. Your team will work directly with our experts to ensure you're not just ready but excited to take control of your optimized account.

Elevating concepts and campaigns through AI-powered tech.

Smartly Global Creative Services leverages AI-powered tools to build scaled concepts and strategies that stop thumbs, increase impact, and provide cross-channel, full-funnel campaigns to win!

Scaled creative campaign production.

Our creative technologists are experts in expanding the aperture of your creative content to ensure that the diversification of assets and creative scale is achieved consistently and effectively through Smartly’s AI-powered creative tools.

Cross-channel, full-funnel strategies.

Integrating creative best practices into every step of the way, Smartly’s Creative Services teams collaborate with your internal or (creative) agency teams to build cross-channel blueprints to launch and automate with ease.

Intelligent optimizations.

Our team of creative experts has a deep understanding of how to optimize and make campaign creatives perform without reinventing the wheel using Smartly’s Intelligence and measurement suite. Using AI-powered tools to do so with ease and speed.

Engrained every step of the way.

Built on years of expertise and data, our team of Creative Technologists, Creative Directors, Designers, and Strategists provides retainer services to build, ship, and iterate as an extended part of your teams!

Expertise on demand: Your unfair advantage

The one-stop solution for brands who need results, not complexity. Our experts handle the entire advertising lifecycle from planning to optimization. You reap the rewards.

First access to innovation.

Managed Services clients get priority access to alpha and beta features before they hit the market, plus the expertise to leverage them effectively from day one.

Platform power unleashed.

We don't just use the platform—we squeeze every ounce of performance from it, implementing advanced automation that transforms your campaigns while you focus elsewhere.

Product development partnership.

Your challenges become our roadmap. We maintain a direct channel to Product, ensuring platform development addresses your unique business needs.

Technical & measurement team.

Dedicated experts who build bulletproof tracking systems and remove technical roadblocks that stand between you and success.

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Dedicated client partner.

Strategic advisors who connect platform capabilities to business outcomes, ensuring Smartly drives meaningful results against your KPIs.

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Creative support.

Enhance our partnership with additional creative resources to seamlessly unite strategy, execution, and design.

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"With the help of Smartly we could test the format quickly and effectively, resulting in improvements in our results vs. other ad formats and pushing us to keep testing creative innovations."

Victor Roberto Ortíz Flores
Senior Digital Consultant

"We achieved our best ROAS within the fastest turnaround time."

Guillermo Barbera
Data & Loyalty Marketing

We speak every marketing language.

Whether you create, analyze, or strategize, Smartly can help you transform how your marketing function delivers results.

Smartly Support

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Knowledge Base

Search our extensive library of articles and videos created by experts who know our platform inside and out.

Visit the Knowledge Base

Smartly Academy

Level up your platform expertise with self-paced learning modules and, coming soon, earn certifications to show your Smartly mastery.

See Smartly Academy

Videos & Webinars

Get the scoop on trends, hear from influencers and dive deeper into our tools via our extensive library of watchable inspiration and education pieces.

Watch and learn

Honestly, we'd rather just show you.

Chat with our team to see how Smartly transforms the fragmented advertising ecosystem into something suspiciously manageable.